Top 5 Tips for Taking Time Off from Your Small Business

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Top 5 Tips posts from the SME Blog are always full of hints and tips for small, home & micro business owners.

1. Make sure that your email Inbox is totally clear of anything urgent and that you have replied to everything important. You can set your email to provide an ‘out of office’ message and let people know when you will be back.

2. Turn off alerts on your phone if you want to really disconnect. Nowadays with smartphones you may feel like you are never really away from your business even when you get some precious time off, so make sure you won’t get email notifications or incoming business calls.

3. Let people you work with know where you are going to be and tell them how you can be contacted in an emergency, but make it clear that you shouldn’t be bothered for trivial matters.

4. Keep your social media presence active even if you aren’t there. Schedule a few good updates to go out whilst you are away.

5. Work hard before you go away to ensure that you won’t have a lot of things outstanding when you return. Plus, it will feel more like you are deserving of the break!

The Power of your Sales Ledger

Many businesses are not aware of the potential to release cash against their sales ledger. For every sale made, you have to invoice your customers for goods sold or services provided. Factoring.uk.net explains how resourceful your sales ledger could be in these economically demanding times.

Just like your business’ brand, the sales ledger is an intangible asset that generates value and contributes to growth. It is not the most obvious choice of an asset because it’s a record of sales you’ve already made.

Using your sales ledger

The sales ledger records a business’ regular sales – income receipts from the sale of goods and services. However, this income also includes money owed to your business. The assumption is that it will be in your interest to chase your debtors, especially slow-paying customers for payment.

It’s important for you to regularly record the total amount of sales invoices. By doing this, you will be able to identify and calculate the amount of debt owed to your company. Also, you need to save copies of the sale invoices as it could help you when tracking invoices for payment.

The modern SME will tend to trade on credit terms of up to 90 days. Imagine the financial impact this could have on the owed company?

Financing via Invoice Finance

Your business could have a comfortable turnover, with a high proportion of cash locked up in your debtor books. You would still have to pay out expenses and meet other financial requirements whilst waiting 60-90 days to get paid by your customers. This ‘wait’ could have a devastating effect on your cashflow.

How about a facility where you could release cash against your sales ledger? That is what invoice finance is all about. Your sales ledger is used as the principal security against which up to 90% of the cash could be released.

Invoice finance is a cashflow solution for any type of business – start-ups to established companies, regional to multi-national, lower turnover businesses to financial giants. As long as your sales ledger has invoices outstanding to other businesses, you could qualify for invoice finance.

Invoice finance is administered in two forms: factoring and invoice discounting. Both facilities release a pre-arranged cash advance on your invoices as soon as they are raised. The invoice balance, less any charges, is paid to your business once your customer settles their invoice.

The main difference between both forms of finance is that factoring provides an additional service of sales ledger management and debt collection. This makes factoring suitable for SMEs (including start-ups) that trade on credit with other businesses.

On the other hand, invoice discounting allows the business to mange its own sales ledger and chase customers for payment. Invoice discounting is geared towards the ‘larger’ businesses, with a projected annual turnover of at least £350k, as they have in-house debt collection systems.

Benefits of sales invoice financing

Your business benefits from accelerating its cashflow by up to 90% of the cash tied up in your sales ledger. You immediately gain access to working capital that can fuel growth into your business.
Unlike other traditional forms of finance such as bank loan and overdrafts, the credit rating of the applicant is not a major issue. Finance providers set their invoice prepayment percentage based on the quality of the outstanding invoice.

Whilst waiting on your customers to make payments, your business could potentially miss out on supplier discounts and offers. The funds released via invoice finance boosts your bargaining power with suppliers and enable you take advantage of early discounts.

Invoice finance is a flexible form of finance that grows in line with your business. This means the more invoices you raise, the more cash you could get. Should you require, bad debt protection could be offered.

GUEST BLOG: This business advice article is written by Factoring.uk.net, the invoice finance experts.

Work within reason, wise Dad advised

My father, who worked for himself all his life, either alone or running his small business, said to anyone thinking of going for it (me included) that it would take ten years to get established. I couldn’t see that at the time but I now fully understand what he was getting at.

Dad died in March, aged 91, and a huge number of people came to share in the appreciation of his life and to share their memories. Kirby’s ten year rule came up, from others who had received this pearl of wisdom from him whether they wanted it or not.  One man put it succinctly. The full message was to build steadily, and to be clear on the degree of commitment and stamina required to get through the maze of learning; to tell yourself at the outset that knowledge and experience take time; to galvanise yourself for the mistakes from which you can learn and to accumulate the value of all of this.

I think the worth of what Dad said is higher than ever now, and this is why.

My Dad’s age tells you that he worked before the technological revolution, in the lean years after war service, long before the hyper fast dissemination of information on the web. Building a name took a long time.

Today marketing is everything (or is it?), with everyone able to get their name or their business name in front of the world if they are wired in to all the possibilities. A great idea well pitched and professionally tuned in to all that the web can offer can grow wings overnight. How good is that? How ready are you for that?

What Dad taught me and others was to work within reason; to measure strides and to build pace in tandem with trust and reputation – to keep your balance, both at the bottom of your bank statement and when you face the new challenges that can take you higher up the ladder.

Mother’s Garden may, in some people’s opinion, have grown too sedately in this hothouse age, but my partner Maggie and I are comfortable with that. There have been the huge “abroad” aspects to address too – language, bureaucracy, tax system, vagaries of the exchange rate etc – that must be tackled, but we have come a long way.

After those vital years of learning and cementing in the cornerstones of our business we feel we are ready to build to the next level, using cloud for a host of good reasons. It will be interesting to explore how we can make that work given our Spanish base and UK market.

Top 5 Tips for Business Credit Cards

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Top 5 Tips posts from the SME Blog are always full of hints and tips for small, home & micro business owners.

1. Using a credit card is actually a sensible thing for a business to do, provided they are going to be paying it off in full each month. Doing this helps to build a solid credit history.

2. The card should be used for small purchases at first to allow you to improve your credit rating. As your credit rating improves you will be allowed to borrow more money.

3. Don’t pay for too much all at once on credit. Plan your purchases carefully and stagger them across multiple months if possible.

4. If you must buy things on long-term credit, shop around for a good interest rate and don’t be afraid to chop and change lenders to get the best deal.

5. Make sure that any employees who will be able to buy things on the company credit card understand what should be paid for on credit or upfront.

Getting more out of your networking

A colleague of mine, Barclay Thompson of Clear Business Development, shared the following link (from Nigel Botterill called Networking – The Surest Way to Stay Poor?) with me the other day.

Following that we met up for coffee earlier today to talk about blogging, which I do quite a bit of, and a general catch up.

During our conversation we got round to the article that he had shared with me and we got to talking about networking, in general, and our views on it.

This got me started on a bit of a rant about open networking. You see, I think Nigel has a point, but I would go further.

Personally, I don’t like open networking as most people I meet seem to be intent on talking ‘at’ people and are out to get something for themselves. A not so subtle way of trying to sell themselves or their products in many cases.

Barclay concurred and agreed that it’s best to listen to people so that we can get to know each other better and so better understand how we can help them. I agree with Barclay but in our conversation we agreed that we need to think more broadly about the idea ‘how we can help them’.

Our help should not be limited to what we, personally and in our businesses, can do for someone but should include who we know that we trust and can help that person.

I believe that we need to gauge our networking not just by how much business we gain from it but also from how many people we have connected and helped with introductions.

Networking comes from the word ‘network’, the strength of which is based on its connections. If you are only concerned with what you can get from your network then, I believe, you are only building weak, one-way and transactional relationships. However, if you adopt the principle ‘give before receive’ then I believe you will get more out of your networking, become a more trusted node in your network, get known as more of a ‘go-to’ guy or girl in your community and, in the end will benefit more in the long run.

Taking over the (virtual) world

The online space is very competitive and businesses can sometimes struggle to be seen. Your business probably can’t afford to buy any physical land, so why not grab yourself some virtual land and start taking over the map one grid at a time?

That’s exactly what the people at Landjacker are allowing businesses to do. They have a giant virtual map on their homepage gridded into 6×6 squares and the more squares that your business purchases, the easier it will be to see.

But the great thing is that Landjacker is not like other forms of advertising, because there is the potential to earn your money back and make a profit on top! If someone wants to buy your land, you will get your money back and earn a profit of at least 10%. So it is a win-win situation each way, because you will either make a profit on your land or have your advert displayed there forever.

If you get in early your land is not available for “landjacking” in the first two months and your business logo will be displayed in the Original Owners page for the life of the site. Why not go and grab some land today?

More than just a brand

I told you last week that “back in 1998-9 our instinct was to radically change the course of our lives”, promising to tell you this week just how, where and why. That was a tad ambitious for one small blog, but here are the bones.

Mother’s Garden is more than a brand; it is a way of life.

All we that do – the books, the olive oil, the farm cottage holidays, the farm – have grown organically from the principles that fuelled our life change and independence all those years ago, and which we work very hard to sustain today. We wanted a foundation on which to focus on the importance of family, to find time and never wish it away, and to find a place where we could challenge ourselves to make a new life that would fulfil us.

And here is a key point, one factor that had the greatest bearing on whether, particularly in the early years, we would succeed or fail: To everyone among the many who asks how he or she can do likewise, we always stress the need to build on rock.

The analogy of our beautiful, ancient farmhouse is a good one for anyone thinking of starting out on their own in business, whether in a foreign country or where they are. It is built on rock. The house needed attention in 2000 (it still does), but the roof was sound and it had electrical and phone connections. It is on fertile Priorat land with a well and spring, close to a village, school, medical centre and a railway station, 40 minutes from the sea, Reus Airport and Tarragona, 1 hour and 30 minutes to Barcelona.

The core of our business – whatever it turned out to be – would rise from this foundation.

The fact that we had no set plans regarding income, other than the gross gamble of finding a publisher and a readership for my books, was “very brave”, some people have said. No. It was mad. We had no savings and in the first two years attempted to be as self-sufficient as possible, watering vegetables until nightfall while we brainstormed how best to water the seedlings of this adventure and somehow find a way for Mother’s Garden to bear a different sort of fruit.

We believed totally in the Mother’s Garden concept of living and we quickly appreciated how the wide interest in it was important. So the ideas of how to support ourselves came. We shared our experiences through two No Going Back television documentaries on Channel Four, created and registered a perfect brand logo of a fruitful tree from a drawing by our niece and our daughter, turned our burgeoning Latin farming and cuisine knowledge into an olive oil export business and we restored a derelict house on the farm into a holiday retreat for people from around the world.

In the coming weeks I will talk about our steep and ongoing learning curve regarding marketing, language, planning, brand building and growing, covering the obvious challenge of basing ourselves in a different country and all that means. I will be honest about our failings and will chronicle our advances.

Despite the years we remain an almost kitchen-table business, one that now needs to evolve, because the jigsaw has now become too large for that significant table. I am happy to share that journey with you. And if you would also like a less-business, more earthy account of this family life, see my blog at mothersgarden.org.

Dinosaurs, Wind Farms & Let’s Twist Again

Keep up won’t you – most websites that promote ‘how to successfully start and run your own business’ are sponsored by big companies and government bodies and written by people that are in jobs and have never started their own business. The advice is so yesterday. It is stuff from antiquity that belongs in a museum like my hopeless, but suitably ancient for a museum, agent – Tony Robinson OBE.

Most entrepreneurs I’ve met are looking for opportunities to make money all the time. If they followed the advice on these start up websites they wouldn’t just copy stuff and they’d be too late in getting the product or service to market and the opportunity would have gone.

Look at Loubi (Christian Louboutin to you), if he hadn’t read an article about a slashed out shoe with a red line, then thousands of rich women around the world wouldn’t have fallen off his killer heels to, legs in the air, show off his signature red soles.

Dear reader and fan, I want you to take a look at the mind of an entrepreneur. Let’s take one successful one, Stefan Topfer, Editor of this Small Business Blog and one unsuccessful one, the aforementioned aberration, Tony Robinson OBE. They have two things in common; they’re both badly dressed (fleeces – urgh) and they look for business opportunities all the time.

The Recycling Opportunity

So, yesterday, Robinson rang Topfer and the conversation went like this:

Robinson: I’ve just seen on the BBC News site that a scientist has proven that giant dinosaurs could have warmed the earth with their flatulence.
Topfer: Ja – I mean, so?
Robinson: Well, where is the equivalent place today where hundreds of dinosaurs, produce masses of hot air?
Topfer: In your House of Commons and House of Lords?
Robinson: Precisely and why will this supply of huge volumes of hot air continue ad infinitum?
Topfer: Would that be because it is mainly a boys club eating vast quantities of posh nosh provided by the City and the top 100 CEOs and one or two media moguls.
Robinson: Yeah that and their humongous expense accounts that they can spend on Big Macs and pasties. It makes you feel good to know that we can now recycle all that dinosaur fuel for the benefit of the people.
Topfer: Ja, I mean nein, I mean how?
Robinson: You’re fab at technology, do the math and turn Parliament into a massive great hot air heater channelling warmth into the council housing, parks, stations and shop doorways where those with no dosh to pay for heating live.

I won’t carry on – as Topfer told Robinson never to speak to him again. The point is that here are two dinosaurs discussing a business opportunity that utilises a source of natural energy that has been available for thousands of years. There’s nothing original here apart from the possible opportunity.

Stuff to ignore

So ignore the stuff on websites that is ‘conventional business guidance’. ‘How to come up with a great business idea?’, ‘How to pitch your idea to investors?’, ‘Getting finance’ ‘There’s a business in you’, ‘What needs to be in your business plan?’, ‘Get a mentor from a Bank or Corporate’ and ‘How to sell’. the enterprise essentials are much less complicated and far more common sense and natural than this guidance.

Most successful entrepreneurs that I’ve interviewed haven’t done any of the things that are regarded as ‘good business practice’. Most don’t like borrowing money, especially from banks. Their business planning is always in their head. Most of them are action rather than words people. They often copy and improve other people’s ideas and activities like crazy. The point is that time is money and opportunities come and go and they can’t be wasting time on this theoretical business stuff.

Instead, my advice to a start up, from my award winning series of entrepreneur interviews (see my book ‘Stripping for Freedom’) is:

Look for what customers want and are buying that you’d relish providing too.
Then, preferably by bootstrapping, check that you can afford to produce it as a product or service.
Then test market your product or service with its ‘twist’, like Louboutin’s red sole or, more likely, with an additional service that the competition aren’t providing.
Then from what you have learned launch your new business always remembering that you may need more products and services or even businesses to make the earnings you need to make.

Let’s Twist Again

This ‘copying and improving with a twist’ is important to the success of many entrepreneurs.

For example, the unique ‘twist’ that Stefan Topfer achieves with WinWeb is that he is absolutely passionate about beating the global competition not just by great cloud software and infrastructure but with exceptional customer service too. His customer service people are mentors. He’ll sack people that ‘sell’ his products and services as he believes in the customer buying what they choose that is absolutely right for them.

The great news is that everyone starting a business on their own can provide their own ‘twist’, a unique level of service, to support a product or service that customers already understand, want and need. Just get your offer out there as quickly as you can after testing it.

-Finis-

To take on a senior employee in your own biz – or not.

There is a better way of building your business than taking on a senior employee. Unfortunately, this better way is risky and certainly is not possible for all types of micro-business. My preferred options/alternatives to taking on a senior employee are:

Option 1. using independent contractors/freelancers/other micro-businesses
Option 2. taking on partners or if you’re a limited company or social enterprise, other directors.

OK so I know that my two preferred options fly in the face of government advice, guru advice and business school advice which urges you to grow your business by taking on employees, particularly qualified business managers and leaders, but to me it is all a question of risk. My two options are risky but I believe, if negotiated and managed carefully, are not as risky as taking on a senior employee.

As my businesses have always been B2B service businesses my main worry and focus has always been winning and keeping customers. In over 26 years of starting and running my own businesses I’ve got a better track record of winning and keeping customers using my two alternative options than I have with employees, as executives and managers, however well trained. Most are fine but it’s the ones that are not fine that have proved deadly to our customers, our income, our profitability and most of all our own morale.

The main advantage of option 1 – independent contractors is that you retain total control of your business, it is flexible, it is a service agreement which is easier to manage in time and money than an employment contract with the associated regulations and it is a tap of skilled resource that you can turn on and off dependant on your workload and you don’t have all the associated on costs of employees including purchasing equipment.

Because most contractors/micro businesses want to continue being contracted in the future I find they become like partners of our business and we grow our businesses together. For example I have worked with the same contract trainers and the same designers and developers of learning media for over 20 years. We all pay each other on time too – as soon as we possibly can.

The main disadvantage of this option is that it can play havoc with your margin. However if you go for a very high quality and unique service you may be able to ensure the price you charge covers using contractors and remains competitive.

The main advantage of option 2 – taking on partners/directors – is that it is bootstrapping par excellence. Let me explain; I recently entered a business ‘to what do you owe the secret of your success?’ competition. My answer was ‘my business partner of 26 years, Clare Francis’.

We both invested time and money in our business, we’ll work whatever hours, whenever, in order to succeed. When times were hard we didn’t take money out of the business. We never needed status perks like employees ask for.

We are equally passionate about our customers and our offer to these customers, so much so than many are now friends too. We have complementary but different skills and most of all we trust each other – so implicitly that we don’t have to waste time overseeing each other.

I just love successful business partnerships and believe they are responsible for more successful start ups growing into substantial micro businesses than any other single factor.

My business partner Clare and her husband, Charles, also managed a very successful family business. Indeed, many of my successful micro business owner friends, who say they are going it alone aren’t really. They often, have a spouse or partner, beavering away in the background supporting the business and often holding down a job in the early stages of the start up in order to bring in family income.

Partnerships are my preferred option but it is as tough and careful a decision as deciding to live with someone.

Trust and passion is everything, in my opinion, to success in your own enterprise. This total trust and passion is there with my co-founder of the Enterprise Rockers, Tina Boden, and all the wonderful band leaders of our movement.

We trust each other so much and share the same passion that we’re all putting our own biz money and time, for no return yet, into making it all work.

So, before you do as the gurus recommend and take on a senior employee, do consider whether you’d be better using independent contractors or taking on a partner.

Top 5 Tips for London 2012

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Top 5 Tips posts from the SME Blog are always full of hints and tips for small, home & micro business owners.

1. The London Olympics are expected to cause travel chaos for small businesses and the general public this Summer. Make sure that all your vital journeys are well planned in advance and that you identify potential alternative routes if you get stuck.

2. Aside from vital journeys, it isn’t advisable to actually travel anywhere in London right before and after Olympic events. You can also expect to see increased traffic in Hertfordshire as well because all the shuttle buses going to the venues will be departing from there.

3. Keep your customers informed. Let them know that you will still be open during the Olympic period. Now would be a good time to start up a website for your business if you don’t already have one.

4. Make sure your deliveries and other services are not going to be affected by the events. Keep in close contact with suppliers so you know what is going on with them.

5. Planning is important to make sure you are adequately prepared for the festivities. Overall, the Olympics are likely to be an excellent opportunity for many small businesses to increase revenue as long as they are prepared.

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