Sage could learn from Winweb here

I’m on the phone on hold to Sage support at this very moment.

A disembodied voice tells me that my call will be answered in "9 to 10 minutes".  That’s got to be better than the "more than 15 minutes" I got when I phoned at 12.15 – lunch break time.

The question I need to ask has a "yes" or "no" answer…

If this client were using Winweb, I could have hopped on the chat support and have had an answer by now…

Sage, take note – a chat support system is good!

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