October 2007
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Day October 26, 2007

Learn About Customer Focus From Big Business.

So let's do the next best thing, have a look at what big business does.Anna Farmary, on her The Engaging Brand Blog as an article "Focus on Customer Experience Delivers Profit" - being nice to customers and focus on their needs, to you and me. While she laments Amazon for failings, the facts of a study remain:Peer Insight did a 3 year study of 40 Fortune 500 companies - the results show that companies that focused upon customer experience design outperformed the S&P 500 by a 10-1 margin from 2,000 to 2,005.I guess, we do not need a brain surgeon to tell us that a similar trend would be seen for small business and start-up business, like SOHO-, SME, SMB-, Micro-, Lifestyle-, Home-, DIY-, Hobby-, Boomer- or Personal business, like professional, contractors, freelancer, self-employed, sole-trader and virtual assistants, so be nice to your clients and service them well, go the extra mile and be rewarded with a loyal client and more revenue down the road.Being focused on your clients pays, 10:1 margin, think about that.

Technorati Broken Again!

It is a shame, that Technorati still has not manage to get things sorted out, it is not working again, and I wonder how long they can go on like this, before everyone just walks away? I emailed them a few days ago about missing links - no reply!They have been missing links for weeks and month!Today my blog is not being updated at all, even after manual ping requests!The service level is bad, and the support level not much better - technorati what is going on?

Small Business Creates America’s Jobs

U.S. Small Business Administration, the Office of Advocacy has just released the latest figures for 2004 on small business activities, and the central statement is:Small Business has added 1.9 Million New Jobs.Other updated profiles show that: In 2006, the nation had an estimated 26.8 million small businesses, of which 6.1 milion were employer firms.Small businesses employed 50.9 percent of the nation’s non-farm private workforce in 2004.America had 1.1 million Asian-owned firms, 1.2 million Black-owned firms, 1.6 million Hispanic-owned firms, 201,400 Native American-owned firms, and 28,900 Native Hawaiian and Pacific Islander-owned firms in 2002 (latest data). (Note: cannot be totaled, as business owners chose multiple ethnic and racial categories).Women-owned firms totaled 6.5 million and generated $940.8 billion in revenues in 2002 (latest data).“Small businesses are America’s job-creating dynamo,” said Dr. Chad Moutray, Chief Economist for the Office of Advocacy.

The Week Ender: There Is Hope Yet For Small Business.

While I have been quiet annoyed with the current Labour government and it's failure to understand small and micro business, it is nice to see that some parts of the political establishment, seem to have some sort of idea what small business and start-up business, like SOHO-, SME, SMB-, Micro-, Lifestyle-, Home-, DIY-, Hobby-, Boomer- or Personal business, like professional, contractors, freelancer, self-employed, sole-trader and virtual assistants need.In the US, the Office of Advocacy at the SBA-Small Business Administration, is listening to the authors of the Small Business Growth: Searching for Stylized Facts - in order to get a better understanding of the right business environment for small business in the US. Hardly surprising, with almost 27 million small businesses in the US, government pays attention - good for them.Even in the UK, some are waking up to the fact that red-tape may be a problem for small business and may prevent entrepreneurs from starting new ventures. In this case Edward Leigh, the chairman of the PCA-Public Accounts Committee said:"It is vitally important that new businesses get the assistance and simplified requirements they need so that, right from the start, they can get their tax affairs in order and are well-placed to continue to comply as their tax affairs become more complicated.

The Small Business Blog Makes The Top 100 Business Blogs

John Crickett compiled a "The Top 100 Business Blogs" list and I'm delighted to see, I made it to position 70 - he says:"......... The blogs are listed in order of their Technorati rankings (T), their Alexa rankings (A) are show as well.

Q & A: What is “Staff Turnover” and how large or small would it be for Small Business?

Here it would be desirable to have a large turnover, of cause.In both cases it is true to say, it does not matter what kind of small business and start-up business, like SOHO-, SME, SMB-, Micro-, Lifestyle-, Home-, DIY-, Hobby-, Boomer- or Personal business, like professional, contractors, freelancer, self-employed, sole-trader and virtual assistants, you run. It may be more related to things like: Market segment;Management environment;Staff experience, to name but a few.You can always speak with some other small business owners or get some market segment data from information agencies, maybe they can give you a better idea of where you should be with numbers, comparing yourself to your peers is always a good idea.I like the question, it makes for some interesting planning exercises for bootstrappers.

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