Does your small business make your customers feel good?

Have you ever wondered why people buy products and services from you or anyone else for that matter? Why do people love an iPod, why do they buy a Rolex watch? The reason is always the same, it makes them feel good. It helps people to feel calm and secure, or superior – these feelings are deeply satisfying to all of us.

Is that the only motivation why people buy, I don’t think so. The other reason is to avoid feeling bad. Feeling bad may have to do with feeling pain, losing money, loosing business, being hassled, feeling guilty and so on.

Bottom line? If your product and service does not do one of the two, you may have a problem. ST.

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