Five Tips for Dealing With Customers over the Telephone

!cid_CF682DD0-D4EF-4328-A711-50E49F677CDC The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners.

 

  • Make sure the call is documented somehow with details of time / date & the problem kept on file.
  • Aim to answer the phone before it rings three times. The customer will not want to wait.
  • If you need to use an automated system, make your customer service line one of the first options.
  • When you are too busy to handle non-urgent requests, get the customers information and call them back at a time of their choosing.
  • Follow-up with callers to check their issue was resolved satisfactorily – you may find some things need improving.

If you have additional tips, please share them in the comments section.

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