October 2011
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Month October 2011

Are you compliant with your software licensing?

Are you compliant with your software licensing? In the day-to-day running of a modern business, IT is now omnipresent, so it makes sense that managing, controlling and protecting a company’s software assets is also high on the agenda. Software Asset Management is one way to do this, and most businesses should seriously consider the implementation…

Content Marketing: Create, Repurpose, Recycle, Curate

I was with a client yesterday morning running a future thinking and strategy workshop for their directors. In the workshop we discussed how the creation of content is becoming increasingly important to help us get found, to get recommended and to build credibility in the world that we know live. It’s becoming an increasing and…

Top 5 Tips for Dealing with Troublesome Customers

The weekly top 5 tips post is always full of helpful hints and advice for small, home and micro business owners. 1. The most important rule to abide by when dealing with awkward customers (and also potentially the hardest one to stick to) is to remain patient. Becoming impatient with customers is very unprofessional (even…

Noisy Neighbours

OMG.This is truly my last visit to to the UK and London. My publisher forced me here to do some talks to publicise the latest edition of my blockbuster on enterprise, ‘Stripping for Freedom’ (available on Amazon). The visit started well as they put me in a nice house in St Johns Wood. Then at…

4 tips for retaining your customers online

Small business owners who deal with customers face to face generally know what makes their patrons tick and can therefore plan to retain them effectively through their strategized business model. Despite nearly every small business having a website, from my viewpoint there is a clear lack of retention strategies being applied to the customers who…

Smile more to improve your customer service and grow your business

Are you like me and sometimes wake up in the morning with a song in your head that you just can’t quite shake? Well, the other day I woke up and had the song ‘People should smile more‘ by Newton Faulkner. Singing along to that song for most of the day got me to thinking…

Micro Biz Matters

Sign My Petition Here’s my e-petition http://epetitions.direct.gov.uk/petitions/18396 If you’re a UK resident you can sign the government e-petition I’ve started.  If you’re not in the UK you may still find this blog about our UK campaign, to get a better and fairer deal for micro business owners (less than ten employees), of interest. This e-petition…

Is your business ready for the HMRC Record Checks?

The HMRC is currently rolling out a new programme aiming to review the accuracy of financial recordkeeping of businesses all across the UK. If you have neglected your business records then it is possible that you could be liable for a large fine. To help businesses avoid any potential penalties and also improve the standard…

What are you selling is not always as clear as it may seem?

I was in Spain last week with Hana, my fiancée, and we were staying at an apartment complex near Estepona in Andalucia. As part of the complex, there was a bar and restaurant run by a young entrepreneur Sam and his wife Kat. On our last night, we got talking and he was telling me…

Top 5 Tips for Disrupting the Market

The weekly top 5 tips post is always full of helpful hints and advice for small, home and micro business owners. 1. A lot of people have great ideas, but the ones that are truly able to disrupt the market are those who follow through and turn an idea into reality. Try to have confidence…

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