December 2012
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Month December 2012

Customer service is about changing feelings and creating good memories

As readers of this blog may know that I am a fan of Seth Godin’s work. In a recent post on his blog he wrote a short, yet insightful, post about the purpose of customer service. His thesis is that ‘The only purpose of customer service is to change feelings’ and the best way to…

Genetically Modified To Fit Your Business DNA

Every business is different, that is a fact. Any I.T. solution has to be tailored to the business DNA, in order to maximise the business potential in this fast changing and challenging business environment. In todays business world the following components need to be available highly integrated and in just the right mix to deliver…

Top 5 Tips for Surviving the Holidays as a Small Business

Top 5 Tips posts from the SME Blog are always full of hints and tips for small, home & micro business owners. 1. Be aware that many of your bigger rivals will be offering holiday discounts in order to drum up extra trade. If you are thinking about doing the same, be mindful of whether…

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