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Year 2012

Customer service is about changing feelings and creating good memories

As readers of this blog may know that I am a fan of Seth Godin’s work. In a recent post on his blog he wrote a short, yet insightful, post about the purpose of customer service. His thesis is that ‘The only purpose of customer service is to change feelings’ and the best way to…

Genetically Modified To Fit Your Business DNA

Every business is different, that is a fact. Any I.T. solution has to be tailored to the business DNA, in order to maximise the business potential in this fast changing and challenging business environment. In todays business world the following components need to be available highly integrated and in just the right mix to deliver…

Top 5 Tips for Surviving the Holidays as a Small Business

Top 5 Tips posts from the SME Blog are always full of hints and tips for small, home & micro business owners. 1. Be aware that many of your bigger rivals will be offering holiday discounts in order to drum up extra trade. If you are thinking about doing the same, be mindful of whether…

Are you missing half of the opportunity?

This post was inspired by an article that I recently read on Fast Company called: Acquisition Is Sexy! Retention is Boring…Right? It’s coming to the end if the year and if you’re not in the swing of preparing for the Xmas rush I guess that your business will start slowing down as Xmas approaches. If…

SaaS Patching

Over on GIGAOM, Ross Mason wrote a, IMO, self promoting article about SaaS – Software as a Service APIs, I left a short comment. It is surprising to me how many people these days still try and sell APIs as a viable way to recreate ‘integrated SaaS solutions‘. In this article several misconceptions about the…

Top 5 Tips for Planning Your Business Journey

Top 5 Tips posts from the SME Blog are always full of hints and tips for small, home & micro business owners. 1. Know your eventual destination and understand what you ultimately wish to achieve from the actions you take as a small business owner. Are you hoping to build a franchise? Or perhaps become…

Ever wondered how international courier companies work?

Ever wondered how international courier companies work? The answer, unless you’ve used them a lot, is probably “No.” Shipping is one of those topics that most of us will only take time to learn about if we absolutely need to. When you’re considering using a courier for the first time, you will need to know…

Transforming Clients Capabilities

Cloud computing talk is everywhere – the disturbing part is, it is only about cloud computing. The thing is, who cares? Much of what we do these days has to do with business survival and sure enough cloud computing can help with that. Reducing cost and time involved in keeping your I.T. up-to-date, while delivering…

10 Reasons to Provide a Comfortable Environment in Your Office This Winter

With winter fast approaching and temperatures already starting to dip, your business or organisation may be pondering about this year’s heating arrangements. No one wants to work in an environment which is too cold, and you as the management of your business doesn’t want to have employees lacking in productivity and with low morale. Below…

Custom USB Sticks Great When Holding Marketing Events

Some people love them and some people hate them but there is no doubt that the marketing event is a vital necessity for networking, finding new customers and raising brand awareness. The above statement was one of the key messages from the recent ‘Small Business Week’ held in Chicago, USA which ran at the beginning…

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