You’ve probably used eBay a few times, whether it was as a buyer or seller. Even for good sellers, it’s not uncommon to receive negative feedback through circumstances out of your control – perhaps the item was lost in the post or the customer bought something they didn’t really want.
One seller in Ohio was not happy with their negative feedback over a $1.44 postage charge and has taken the buyer to court. Both sides are refusing to back down in the dispute, with the seller citing irreparable damage to their reputation.
This is a tricky case because businesses need to be protected from people telling lies about them, but customers should also have their right to an opinion online otherwise businesses could use legislation to silence legitimate complaints. What do you think?