A few weeks ago we discussed how to make customers fall in love with your business to ensure their loyalty. As the infographic below demonstrates, customer loyalty can have a dramatic impact on your business.
Loyalty plays a large part in the decision-making process. Things like loyalty schemes are designed purely to make clients feel like they are valued and give them an impetus to continue choosing your products and services.
There is often a large disconnect between the level of customer service that a company thinks they are providing and the level of customer service that is actually perceived by customers. The infographic provides some helpful solutions for overcoming that disconnect.