Infographic: Improving Customer Service

This excellent infographic from GetApp has some great ideas for any business wanting to improve their customer service.

According to their figures, poor customer service costs $338.5 Billion annually. Providing great customer service is really important because it leads to repeat business and satisfied clients, whereas poor customer service will do just the opposite and increase churn rate and your costs.

Take a look at the infographic to find out the main reasons why the majority of helpdesks fail and you might also get a laugh from their list of some of the most overused, meaningless customer service phrases that will only succeed in annoying your customer base.

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