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Day August 13, 2013

Top 5 Tips for Crisis Control

Top 5 Tips for Crisis Control

At times of crisis, your business leadership skills are fully tested. Personal strengths and weaknesses may be exposed in a way that would not be possible except under great stress. But in order for your business to make it through times of crisis, you need to remain in control. Here are our Top 5 Tips…

A simple approach to generating marketing content that will also help you deliver better customer service

Research released earlier this year by Sabio and the Customer Contact Association that showed that anywhere between 25% and 40% of the calls made to UK contact centers are unnecessary or avoidable. The research highlighted that the most common causes of calls to businesses were to do with: Customers chasing information about deliveries, how to…

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