February 2014
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Day February 21, 2014

Stress, Complaining and Lost Business

Stress, Complaining and Lost Business

I came across this article “15 Statistics That Should Change The Business World – But Haven’t” which identified 15 pieces of research that show how important customer service is in retaining and developing business – much more so than the quality and price of the product or service being sold. This led me to think…

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