“I think we have to lead people by being good listeners. That is to say, we lead in a company such as ours by drawing out ideas from people… we can’t simply issue commands.” – Minoru Makirhara, Mitsubishi corporation.
It used to be the case that a manager would simply bark orders at their staff and they would comply. At some point, the savviest managers realised that the people on the ground with first-hand experience might actually have some good feedback about what they were being told to do.
Managers that are prepared to listen to their staff are able to gather vital information about their jobs that helps them to make even better decisions than before.
Have you ever gained important intel that has improved your business, simply by opening your ears to your employees?