How Enterprise Unified Communication Technology Is Changing Business

How Enterprise Unified Communication Technology Is Changing Business

Do you remember those small handwritten sticky notes that people used for phone messages? Communications has come a long way since then, but are we really any better at getting the message to the right person at the right time?

Sticky notes have been replaced by email or text messages. Face-to-face meetings are often replaced by a video conferences or webinars. Does this help us to be more efficient and more collaborative? Of course it does!

By leveraging the amazing technologies we use today we can create truly efficient communication systems that work together. Voice, data, messaging and file sharing can be used in conjunction with each other to increase productivity, boost quality and cultivate collaboration. Unified communications takes the technology of today and blends it for real business results.

The benefits around unified technology include:

Anytime/Anywhere – regardless of your location you can get to the information you need and work with the people on your team. This brings people from across the country and across the world together for projects, giving you access to more resources and skilled professionals when you need them. Singapore and Boston teams can get timely information delivered on demand. Vancouver Canada and Santiago Chile can brainstorm together to solve their challenges. Across the world regardless of geography or time zone, communications are available and ready.
Methods or devices don’t matter – whether you use voice, email, text, video or even scanned documents, unified communications brings the information to your virtual inbox. The device you use is also irrelevant. Smart phones, tablets, laptops, or even smart TV’s can be used with unified communications. Your preferred device can now be your preferred communications tool.
Cost reduction with productivity boost – through a unified communications system you no longer have to pay separate providers for different services. For example your telephony provider and your conferencing service can be combined with your data provider and network provider. The unification of these diverse groups will provide a single invoice to pay along with reduced overall operating expenses.
Sales people and instant answers – in the world of sales the success of a deal may depend on how quickly you can get answers for your clients. With unified communications and enterprise applications your sales team can quickly locate the information necessary, produce a service contract and close the deal with optimum efficiency.
Audit trails – newer technologies provide better capabilities for storing records and maintaining compliance for audit purposes. Enterprise wide communications can have quality records that can be archived as long as necessary without having a completely separate department responsible for filing and compiling information from disparate sources.
Social media and business – another option created with unified enterprise communications is the ability to post or “tweet” information immediately. A press release, for example, can be sent through the corporate intranet while also posting to the corporate website, text messages, Twitter page, and Facebook if needed. This provides companies with a means to communicate a consistent message to internal and external stakeholders.

Moving to an enterprise unified communications system is not as challenging as some may think. There are providers of hosted services that can bring all of your communications needs into a centralized service. With extensive knowledge of technology combined with the drive to improve business productivity and reduce expenses, the best unified communications providers will work with your organization to deliver tangible results.

This sponsored post was provided by Apptix.

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