Category Business Books

Dinosaurs, Wind Farms & Let’s Twist Again

Keep up won’t you – most websites that promote ‘how to successfully start and run your own business’ are sponsored by big companies and government bodies and written by people that are in jobs and have never started their own business. The advice is so yesterday. It is stuff from antiquity that belongs in a museum like my hopeless, but suitably ancient for a museum, agent – Tony Robinson OBE.

Most entrepreneurs I’ve met are looking for opportunities to make money all the time. If they followed the advice on these start up websites they wouldn’t just copy stuff and they’d be too late in getting the product or service to market and the opportunity would have gone.

Look at Loubi (Christian Louboutin to you), if he hadn’t read an article about a slashed out shoe with a red line, then thousands of rich women around the world wouldn’t have fallen off his killer heels to, legs in the air, show off his signature red soles.

Dear reader and fan, I want you to take a look at the mind of an entrepreneur. Let’s take one successful one, Stefan Topfer, Editor of this Small Business Blog and one unsuccessful one, the aforementioned aberration, Tony Robinson OBE. They have two things in common; they’re both badly dressed (fleeces – urgh) and they look for business opportunities all the time.

The Recycling Opportunity

So, yesterday, Robinson rang Topfer and the conversation went like this:

Robinson: I’ve just seen on the BBC News site that a scientist has proven that giant dinosaurs could have warmed the earth with their flatulence.
Topfer: Ja – I mean, so?
Robinson: Well, where is the equivalent place today where hundreds of dinosaurs, produce masses of hot air?
Topfer: In your House of Commons and House of Lords?
Robinson: Precisely and why will this supply of huge volumes of hot air continue ad infinitum?
Topfer: Would that be because it is mainly a boys club eating vast quantities of posh nosh provided by the City and the top 100 CEOs and one or two media moguls.
Robinson: Yeah that and their humongous expense accounts that they can spend on Big Macs and pasties. It makes you feel good to know that we can now recycle all that dinosaur fuel for the benefit of the people.
Topfer: Ja, I mean nein, I mean how?
Robinson: You’re fab at technology, do the math and turn Parliament into a massive great hot air heater channelling warmth into the council housing, parks, stations and shop doorways where those with no dosh to pay for heating live.

I won’t carry on – as Topfer told Robinson never to speak to him again. The point is that here are two dinosaurs discussing a business opportunity that utilises a source of natural energy that has been available for thousands of years. There’s nothing original here apart from the possible opportunity.

Stuff to ignore

So ignore the stuff on websites that is ‘conventional business guidance’. ‘How to come up with a great business idea?’, ‘How to pitch your idea to investors?’, ‘Getting finance’ ‘There’s a business in you’, ‘What needs to be in your business plan?’, ‘Get a mentor from a Bank or Corporate’ and ‘How to sell’. the enterprise essentials are much less complicated and far more common sense and natural than this guidance.

Most successful entrepreneurs that I’ve interviewed haven’t done any of the things that are regarded as ‘good business practice’. Most don’t like borrowing money, especially from banks. Their business planning is always in their head. Most of them are action rather than words people. They often copy and improve other people’s ideas and activities like crazy. The point is that time is money and opportunities come and go and they can’t be wasting time on this theoretical business stuff.

Instead, my advice to a start up, from my award winning series of entrepreneur interviews (see my book ‘Stripping for Freedom’) is:

Look for what customers want and are buying that you’d relish providing too.
Then, preferably by bootstrapping, check that you can afford to produce it as a product or service.
Then test market your product or service with its ‘twist’, like Louboutin’s red sole or, more likely, with an additional service that the competition aren’t providing.
Then from what you have learned launch your new business always remembering that you may need more products and services or even businesses to make the earnings you need to make.

Let’s Twist Again

This ‘copying and improving with a twist’ is important to the success of many entrepreneurs.

For example, the unique ‘twist’ that Stefan Topfer achieves with WinWeb is that he is absolutely passionate about beating the global competition not just by great cloud software and infrastructure but with exceptional customer service too. His customer service people are mentors. He’ll sack people that ‘sell’ his products and services as he believes in the customer buying what they choose that is absolutely right for them.

The great news is that everyone starting a business on their own can provide their own ‘twist’, a unique level of service, to support a product or service that customers already understand, want and need. Just get your offer out there as quickly as you can after testing it.

-Finis-

Yes, Ex-Minister,#MicroBizMatters!

Question Time

Just before I flew home to Canada I was asked by my inept agent, Tony Robinson OBE, to chair a ‘Question Time’ type debate at a large micro business conference in his home town of Scarborough.

Micro businesses (0-9 employees) are, apparently, quite important to the UK. There are 4.5 million of them and they comprise 96% of all businesses. There are up to 500,000 micro business new starts each year and newer micro businesses provide most of the new jobs and innovation. As it is, micro businesses provide a third of employment and a fifth of UK turnover.

With the right support over 80% of new micro businesses will survive over 3 years and 6% of these will become substantial employing businesses. The conference was the opportunity for micro business owners to tackle government and big company leaders on what they will do to ensure micro enterprise thrives in Britain.

The Panel

The panel comprised of Will Scoop, MD of WhoppaStores, Sir Harry Gantwitt, former Secretary of State for Business and now Adviser to Investment Banker, JK Sexangold, and Robinson himself.

The clueless Robinson, Co-Founder of the Enterprise Rockers, was standing in for Bernard Ogbrush, Shadow Minister for Transport, whose train had been delayed because of sun on the tracks.

It was all a bit of a rush actually. The former Secretary of State was keen to return south almost from setting foot in Scarborough. Apparently he’d been intimidated by the seagulls, not because of their rather fearsome looks – heavily muscled, bald, tattooed and pierced – but because of their bad language towards him. Gantwitt blamed their swearing on binge drinking and vowed to increase the price of alcohol in pubs and clubs.

It wasn’t going to be an easy session to Chair. Robinson was useless and Scoop had already said to me he wouldn’t be able to comment on anything to do with fuel, alcohol, adult skills or women. This was because Scoop was not only MD of the WhoppaStores supermarket chain but also Director of the BigPubCos Trade Club.

In addition he was Chair of the Apprenticeship Services and WhoppaStores holds the UK employer record for receiving the most skills training funding from government. Scoop was also Chair of the ‘Equal Pay for Women in the Private Sector with Women in the Public Sector’ Committee. Basically he was working with Government on ‘confidential to policymakers’ solutions’ to just about everything and so couldn’t comment on hardly anything.

Gantwitt was coming into the panel not having endeared himself to all the micro business owners in the room by saying that the government was powerless on fuel prices.

His words were: ‘I know it’s difficult for those of you in road haulage and man and van firms but you’ll appreciate we can’t affect the price of oil and what is happening thousands of miles away from Britain. We’ve got an excellent public transport system in London and we’ll just have to use it – it’s greener too’.

I think Gantwitt is wrong about binge drinking too. Any local will tell you that seagulls are stealth drinkers partaking in a bottle or two of Rioja every evening with their meal.

I wanted the Question Time over as soon as possible. These were three appalling men on the panel which I couldn’t be doing with. Also, I’d spotted a rather nice evening gown, by Gino Cerutti, in Frockabella and wanted to claim it before the shop shut.

The Discussion

The following is a transcript of a segment of the ‘Question Time’, which will interest readers of The Small Business Blog. The question they were answering was ‘Do the panel think that micro business owners got a fair deal in the recent Budget?’

Gantwitt: Most definitely. The incentives they need to grow, we gave them. Firstly, they can now borrow lots to grow their little businesses into proper Smeese that solve our transitory unemployment blip. In fact who knows some of them may even be able to borrow enough to supply WhoppaStores in the future (a minute’s laughter ensued between Scoop and Gantwitt).

Scoop: Just to underline Harry’s point there. The government’s loan guarantee website makes it clear they should save £50k on a £5 million loan.

Robinson: Would anyone like a glass of water?

Gantwitt: Secondly, we incentivised them to reward themselves with a decent wage on a par with many of our advisers, by removing the 50p tax rate on salaries over £150k. It was stopping real entrepreneurs being entrepreneurial both as managers in big companies and Smeese too.

Me – Soculitherz (pronounced So-cool-it-hurts): Some say most micro business owners, real entrepreneurs, don’t want loans this size and that loans well under £50,000 are needed plus there isn’t anyone in the room that can afford to pay themselves anywhere near the wages you’re talking about.

Scoop: I’d like to come to the former Secretary of State’s defence here. The government is encouraging owners of Smeese to seize their place at the bottom of the supply chain to companies like ours. Frankly, they won’t get there without significant investment and reserves too. After all, the average time large companies, like mine, take to pay the bills of little businesses is 80 days. We do that for a reason you know and that reason is only the fittest survive.

Robinson: Would anyone like an extra strong mint?

Me: But how can micro businesses survive when your supermarkets take all their business away?

Gantwitt: Can I repay the favour and answer that for Will, Chair. Look this isn’t a ‘size’ issue it’s a ‘management’ issue When I was Secretary of State, my advisers …… by the way, my advisers knew a lot about small business, they even had them in their home doing repairs and stuff. My advisers worked very closely with Bill’s Senior Management team and only had the highest praise for them.

Scoop: Absolutely Harry and we’re indebted to national, regional and local government for supporting and investing in our expansion. What these owners of these little businesses need to do is get trained in management and hire lots of cheap or subsidised by the government, staff.

Robinson: Has anyone got a pencil sharpener?

Gantwitt: Spot on Will. This management skills gap means we’re lagging behind our international competitors in productivity and diversification. If you have the skills then it doesn’t matter who you are … a butcher or baker or candlestickmaker … you’ll manage through WhoppaStores doing better and cheaper what you were doing and you’ll already have transitioned to say … a clothes shop…

Scoop: ….. we do clothes…

Gantwitt: … or mobile phones…

Scoop: …we do mobile phones…

Robinson: Did we all remember to switch our mobile phones off?

Gantwitt: …or hairdressing, insurance … you get my drift. Would you credit …

Scoop: …absolutely, Harry, driftwood we don’t do.

I was going to challenge them on how bad the budget and current government policies were for both self employed and employed women, especially for those with young children. Then I remembered that Scoop wouldn’t answer such questions, Gantwitt wouldn’t care and Robinson would just blush. The only way out of this mess for Britain is to appoint women to all the top jobs in Government, the City and the top 100 corporates. Job done.

So I wrapped it up and reminded the audience that my latest book Stripping for Freedom, despite being written with Robinson, was still selling well on Amazon.

———–ENDS ———–

Gurus with Forked Tongues

Today, I want to offer some advice to all my start up and micro-business owner fans on what advice not to take from silver tongued experts and gurus.

I’m on the train. I’ve been at my publishers in London checking on new cover designs for the third edition of ‘Stripping for Freedom’ and before that I attended an entrepreneurship conference. Unfortunately, I’m with my co-author, the hopeless Tony Robinson OBE. This accounts for the unusual over garments I’ve put on for the train journey. These include a sou’wester, a plastic mac, gloves and plenty of loo paper covering my shoes.

Regular readers will be pleased to know that I’m all French today. Namely, I’m dressed by Jean-Paul Gaultier and accessorised by Louis Vuitton. I’m shod, red soled, by Christian Louboutin plus I’ve a few random dabs of Chanel – pour la bonne chance.

The first reason I’m now covered up is Robinson will at some time try to open the Dairy Stix for his coffee and later, he will open his badly shaken bottle of Diet Coke. The second reason is that when he gets bored of watching YouTube videos of himself he will want to play his favourite ‘Buzzy Bee’ game with me. This involves him telling me to say to him ‘Buzzy bee, buzzy bee, have you any honey?’ He’ll then take a few mouthfuls of Diet Coke, holding the liquid in his mouth. I’ll say ‘Buzzy bee, buzzy bee, have you any honey?’ He’ll then spray Diet Coke all over me.

Now, back to my advice on what advice not to take from the many so-called small business experts and entrepreneurship gurus you may encounter at events:

1. Ignore anything that you cannot immediately see how you could make it work for your business. There is lots of advice, purported to be useful for ‘SMEs’, 99% of all businesses, which is clearly nonsense and straight from corporate gibberland. The advice doesn’t work for the 70% of all businesses that have no employees at all and 96% of all businesses with less than 10 employees where the owner just wants to earn a decent living and does all the important work themselves.

2. Ignore anything that sounds expensive. Serious entrepreneurs with serious businesses seem to make serious investments in all sorts of things that could leave you seriously overstretched. Most start-ups and micro biz owners risk their own money in their business but have no intention of building a major corporate entity, taking on major bank loans with guarantees and/or sharing their business with outside investors.

3. Ignore anything where the speaker is not telling you ‘how’ to do something but rather is advising you to pay someone just like them to give you some good advice. It seems to me that some of the entrepreneurs speaking at events actually make their money from advising businesses or from their celebrity and investing in others’ businesses. There seems little evidence that they know how to start and run their own micro-business.

Google the speaker’s name before you attend the conference. If they aren’t credible at knowing what it’s like to be doing what you do then skive off to Harvey Nicks – it’ll be a much better use of your time.

Finally, remember the Golden Soculitherz Rule, which I understand has been adopted by those crazy #Enterprise Rockers @EnterpriseRocks: ‘If you’re starting and running a micro-biz only take advice from someone who has started and run a micro-biz or is employed by someone who has started and run a micro-biz’

The Referral Engine by John Jantsch

Word of Mouth – in my opinion not only the best way to gain new customers, but also the most cost-effective way, is always something to talk about, because happy customers are your word of mouth referral agents, totally free of charge.

The Referral Engine

John Jantsch in his new book “The Referral Engine – Teaching your business to market itself” , talks about exactly that. Somewhere in the archive of my blog, you will find the book review of his first business book bestseller, “Duct Tape Marketing“!

I started reading his book this morning – big mistake – I did not put it down all day. With this book, John has established himself as the undisputed master of business referral writing, best of all there is a system to referral marketing. John takes you on a tour from the psychology of human referral behavior, in order to gain social credit in your social group, to the implementation of these findings into a easy to follow marketing model for your business, not only to your benefit but that of your customers too.

This has to be one of the best books I have ever read on referral marketing and can fully recommend – or better refer – it to anyone with passion for business.

Win A Signed Copy of RARE Business – By Adrian Swinscoe

bucket w-holeLast week I reviewed Adrian Swinscoe’s fantastic book – RARE Business. And now I have a signed copy to give away to a lucky reader of my blog.

In keeping with Adrian’s strong business values, to win the book you need to leave a comment here, on my blog, telling us why customer care is vital for business success. The chosen answer will win this great business book, that I would recommend to you all!

So, just tell us what’s so important about customer satisfaction, for your chance to win.

Book Review: The Smarta Way To Do Business – By M.Thomas and S.Wasmund

SmartaWe live in the age of “Celebpreneurs” and I’m often not overly excited about the way in which these entrepreneurs portray business, especially SMEs. But the good people at Wiley sent me this review copy of “The Samrta Way To Do Business” and after having read it I have had to revise my opinion somewhat.

Over one hundred entrepreneurs contributed to this book meaning that it is jam-packed full of very good business advice for almost every kind of business scenario you could find yourself in. Just looking through the contents will confirm the vast spectrum of business advice given from the first to the last chapter. Each chapter is followed with a “Smarta in five” roundup of the chapter – which is handy to distill the previous content down to five bullet points.

The nice thing about this book, is that it has insights from over 100 people who have been there, done it, got the t-shirt and are still doing it. This, in my mind, makes this book into a valuable resource for anyone running or thinking of starting a small business today. This book will provide you invaluable knowledge born out of many years experience by some of the most successful entrepreneurs around, and as such a great guide when it come to setting up or growing your business.

I can highly recommend this book, I am certainly going to use it to look at some of the examples given for my business. Well done to the people from Smarta!

Book Review: Stripping for Freedom – by Leonora Soculitherz

book-coverLeonora Soculitherz has written books before, but this one is, in my opinion, the best she has ever written for anyone who wants to take control of their own destiny by going it alone. At the same time this is the funniest hard-hitting business book, that is absolutely full of business truth, I have ever read – some have called this book “whacky” and I can agree with that to some extent. Why else would I now deny to sitting her in winter at my home desk with my fleece on – heck, I even would deny owning a fleece.

Confused? Fasten your seat belt and read the book and find out why Zsa Zsa Gabor, “….wanted a man who only has to be kind and understanding. Is that too much to ask of a multi millionaire?” Find out why this book is not only for women and why it is so relevant for you and your entrepreneurial endeavours.

Loenora, with the help of her “underwhelming” helper Tony Robinson, cuts through the chase, tells it how it is and then delivers the distilled business truth in a fashion that entertains as much as it is relevant.

“Stripping” for freedom paints a picture of brutally honest business acumen and asks you how much you really want it – and by getting you to strip your ambitions bare in the process of reading, this book leaves you in no doubt on who has to make it happen – You!

If you plan to read one book this holiday season, make it “Stripping for Freedom” – you will by mightily entertained with humorous insights, exposed yet practical business knowledge whilst being delighted and amused with the double meaning of words. I guess as you can tell, I loved this book, ….. just don’t tell her about the fleece – you must promise!

Book Review: Rare Business by Adrian Swinscoe

bucket w-holeRunning a business is one of those things like driving a car, when you sit behind the wheel and start the engine you usually know where you are going. For some reason with all the changes in our business lives, such as the rise of social media, traditional marking failing rapidly and the importance of cloud computing and small business infrastructure, some business owners find it difficult to navigate to business success.

Adrian Swinscoe’s book – Rare Business – is a road map for anyone in business today; big, small and micro business entrepreneurs alike will find this book a relevant and even thrilling read. It seems to me that Adrian has managed to create a jargon free and back-to-business book covering fundamental business needs and know-how, incorporating all these confusing new business paradigms. He deals with cash-flow and new business problems by likening them to the good old “There’s a hole in my bucket, dear Liza, dear Liza”, you may remember it from your childhood – Adrian calls this:

“The Hole in My Bucket” Syndrome.

The three main pillars of the book centre around customer focus, your people and your leadership. He develops a most compelling narrative that allows you to refocus your business on your customers, and people, with the focus always brought back to how this will bring you business success. Customers are not only great repeat customers, they are great sales people for your business, and better still they don’t cost you a penny! Adrian makes this notion relevant in the Social Media Age, by likening it to online word-of-mouth marketing.

You will put this book down and think, ” Could it really be that easy?” In my opinion it is really can be that easy. What a great read, I loved it.

PS. I have a second signed copy by the author to give away to one of my readers. To win, just leave a comment on why you think customers focus is so important – the best comment will win the copy of this great book. If you’re not lucky to win this copy of the book, it is available to buy from Adrian’s website here.

Disclosure: Yours truly is interview in this book, which makes it even more valuable of course ;-)

Book Review: The Family Business Guide – By Frederick D. Lipman

Family-Business

The structure of a family business as a business model has been one of my all time favourites, after all over 80 % of all businesses around the world are family businesses. Running a family business can be a very stable and fulfilling way to run a business, as it grants the family members a great deal of personal freedom and lifestyle choices.

When I first was sent the book – The Family Business Guide by Frederick D. Lipman – by the publishers for review, I was expecting a typical small business guide, with a slight slant on family business. I could not have been further of the mark.

“Everything You Need to Know to Manage Your Business from Legal Planning to Business Strategies”

This really sums it up quite well, follow that by reading the small CV about the author and you will realise this is a hard hitting, very pragmatic approach to family business, by one of the foremost legal experts in the US when it comes to all things family business. I know what you’re thinking now, legal…. not interested! That would be the wrong reaction if you’re interested or already run a family business. As Frederick D Lipman uses his vast personal experience to highlight issues like:

- Succession Planning

- Family Employment Agreements

- Family Shareholder Issues

All these are underpinned by real stories about family business successes and failures, worst & best practises – these stories for me are the best part of the book as they allow you to relate to the issues you encounter without the legal jargon. Yes, there are legal contract examples for you to consider, but what makes this book relevant are the case studies. This is also the reason why this book is relevant outside the US too, ignore the legal documents and immerse yourself in Frederick’s vast knowledge and first hand real life experience that spans decades of family business endeavours.

I can highly recommend this book to anyone, thinking about or running a family business. In fact after reading this book I’m even more convinced that a family business is a great way to start a business, just read the book – it will advance your thinking by a decade.

The Family Business Guide is available from a variety of outlets online, in both the UK and the US. It can be found here on Amazon – it really is well worth a read for everyone involved in, or thinking of starting a family business.

The Zen of Social Media

If you are a small business owner you may have recently heard a lot about how important it is for you to embrace social media platforms as part of your promotional strategy. The media has been awash with reports about Twitter and Facebook, but many of you are still hazy about the concept or believe it has no relevance to your business activities. 

I’ve been reading a great little book by the wonderful Shama Hyder that goes in-depth about what you should be doing to establish a social media presence for your business. The book is called ‘The Zen of Social Media’ and is written in a way that makes the concept very easy to understand. It covers Facebook, Twitter and LinkedIn in a very thorough fashion and explains the differences between each of these and how to act appropriately on them. There is also a section about how to use on-line video websites such as YouTube to your advantage. 

Social media can be difficult for first-timers to understand but reading this book will make you aware of the potential pitfalls and also the numerous benefits that can be achieved. 

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