Category Business Ideas

Dinosaurs, Wind Farms & Let’s Twist Again

Keep up won’t you – most websites that promote ‘how to successfully start and run your own business’ are sponsored by big companies and government bodies and written by people that are in jobs and have never started their own business. The advice is so yesterday. It is stuff from antiquity that belongs in a museum like my hopeless, but suitably ancient for a museum, agent – Tony Robinson OBE.

Most entrepreneurs I’ve met are looking for opportunities to make money all the time. If they followed the advice on these start up websites they wouldn’t just copy stuff and they’d be too late in getting the product or service to market and the opportunity would have gone.

Look at Loubi (Christian Louboutin to you), if he hadn’t read an article about a slashed out shoe with a red line, then thousands of rich women around the world wouldn’t have fallen off his killer heels to, legs in the air, show off his signature red soles.

Dear reader and fan, I want you to take a look at the mind of an entrepreneur. Let’s take one successful one, Stefan Topfer, Editor of this Small Business Blog and one unsuccessful one, the aforementioned aberration, Tony Robinson OBE. They have two things in common; they’re both badly dressed (fleeces – urgh) and they look for business opportunities all the time.

The Recycling Opportunity

So, yesterday, Robinson rang Topfer and the conversation went like this:

Robinson: I’ve just seen on the BBC News site that a scientist has proven that giant dinosaurs could have warmed the earth with their flatulence.
Topfer: Ja – I mean, so?
Robinson: Well, where is the equivalent place today where hundreds of dinosaurs, produce masses of hot air?
Topfer: In your House of Commons and House of Lords?
Robinson: Precisely and why will this supply of huge volumes of hot air continue ad infinitum?
Topfer: Would that be because it is mainly a boys club eating vast quantities of posh nosh provided by the City and the top 100 CEOs and one or two media moguls.
Robinson: Yeah that and their humongous expense accounts that they can spend on Big Macs and pasties. It makes you feel good to know that we can now recycle all that dinosaur fuel for the benefit of the people.
Topfer: Ja, I mean nein, I mean how?
Robinson: You’re fab at technology, do the math and turn Parliament into a massive great hot air heater channelling warmth into the council housing, parks, stations and shop doorways where those with no dosh to pay for heating live.

I won’t carry on – as Topfer told Robinson never to speak to him again. The point is that here are two dinosaurs discussing a business opportunity that utilises a source of natural energy that has been available for thousands of years. There’s nothing original here apart from the possible opportunity.

Stuff to ignore

So ignore the stuff on websites that is ‘conventional business guidance’. ‘How to come up with a great business idea?’, ‘How to pitch your idea to investors?’, ‘Getting finance’ ‘There’s a business in you’, ‘What needs to be in your business plan?’, ‘Get a mentor from a Bank or Corporate’ and ‘How to sell’. the enterprise essentials are much less complicated and far more common sense and natural than this guidance.

Most successful entrepreneurs that I’ve interviewed haven’t done any of the things that are regarded as ‘good business practice’. Most don’t like borrowing money, especially from banks. Their business planning is always in their head. Most of them are action rather than words people. They often copy and improve other people’s ideas and activities like crazy. The point is that time is money and opportunities come and go and they can’t be wasting time on this theoretical business stuff.

Instead, my advice to a start up, from my award winning series of entrepreneur interviews (see my book ‘Stripping for Freedom’) is:

Look for what customers want and are buying that you’d relish providing too.
Then, preferably by bootstrapping, check that you can afford to produce it as a product or service.
Then test market your product or service with its ‘twist’, like Louboutin’s red sole or, more likely, with an additional service that the competition aren’t providing.
Then from what you have learned launch your new business always remembering that you may need more products and services or even businesses to make the earnings you need to make.

Let’s Twist Again

This ‘copying and improving with a twist’ is important to the success of many entrepreneurs.

For example, the unique ‘twist’ that Stefan Topfer achieves with WinWeb is that he is absolutely passionate about beating the global competition not just by great cloud software and infrastructure but with exceptional customer service too. His customer service people are mentors. He’ll sack people that ‘sell’ his products and services as he believes in the customer buying what they choose that is absolutely right for them.

The great news is that everyone starting a business on their own can provide their own ‘twist’, a unique level of service, to support a product or service that customers already understand, want and need. Just get your offer out there as quickly as you can after testing it.

-Finis-

Are you up for an adventure?

This is the ongoing tale of one tiny business – Mother’s Garden – and our journey, the lessons and never-ending learning, the pain and the glee. And I tell it in the sincere hope it will both enlighten and entertain everyone who wants to, or already has, taken that dry-throat, adrenalin-rush step to independence and who might appreciate the empathy and the company of someone going through all the same anxieties, frustrations and (fingers crossed) immeasurable fulfilment.

The greatest regrets in life, so the saying goes, aren’t the things you did, but the things you didn’t do. I firmly believe that (except bungee jumping), with the essential business caveats of needing to believe in yourself, your idea and to have done your homework with the head working in partnership with the heart.

Just as I know most journalists have a book in them, so I think most people wonder what it must be like to go it alone in business, using their experiences and knowledge gleaned from life in or out of a workplace or taking a great new idea and running with it. The sad truth is that in many cases it never gets any further than thoughts or ideas. How many great 4am business brainwaves never get on to paper, let alone on to the path to creation? Don’t roll over and nod off or think you will remember the detail when you wake up. If you are like me you won’t. Pay heed to your instincts and at least test them by exploring your idea.

Have a pencil and paper next to the bedside lamp.

Back in 1998-9 our instinct was to radically change the course of our lives, so in 2000-1 we did.

I will tell you how, where and why next week.

Who can you trust to help you and your biz?

Who can you trust to help you to survive and thrive?

There is a better way of getting help than from Government and Big Company funded start up and micro business support programmes. That’s not to say we don’t want their help and a lot of these free offers of help are good and needed.

Many of my friends and colleagues that are excellent micro business advisers and mentors give their time free to help on many of these programmes. However, whether you get one of these excellent advisers and mentors is a lottery.

Not all help is good for you and your business.

It shouldn’t be pot luck as to whether you get good help or not. In fact some of the help on offer, sadly, should carry a health and wealth warning.

UK examples of stuff that may be ‘Hot or Not’

For example, in the UK we’ve got a plethora of government backed initiatives, often with Big Company offers, designed to help start-ups and small businesses, such as ‘There’s a Business in You’; ‘Start Up Britain’; ‘LEPs’; ‘College start up courses ’; ‘Business Link’; ‘Mentorsme’ and ‘Self-employment programmes through A4e and other major welfare to work providers’.

On top of this there are lots of awards and business pitch competitions sponsored by Big Companies where the winner will get money plus help from a corporate executive or TV celebrity entrepreneur as part of the ‘prize’.

Beware The Know It All Executive

For 26 years now, along with hundreds of other business owners, I’ve warned against the many advisers that think because they’ve been in a senior management job and had some training in coaching, advising, consulting or mentoring that they possess the know how to support start-ups and micro-business owners.

Starting and running your own micro enterprise is not, primarily, about formal research, planning, loans and management skills. Indeed, most corporate managers are lost without a formal business plan, a budget with money to spend already there and some staff.

Worse still, many of the people that design the start-up or micro business owner support programme or competition, that these corporate executives will act as advisers or mentors for, have no experience of starting or running their own micro enterprise.

Blind Alleys

It is the blind leading the blind as no-one knows, including the prospective or existing micro business owner, whether it is useful or dangerous help being offered. Even the big company product and service discounts that are part of the support or prize package may be stuff that you don’t need and may be very unhelpful to getting on with the business of winning and keeping customers.

As Lord Alan Sugar says ‘The last thing you want is government interfering in business because they don’t know what they’re doing. What you want is for them to create a level playing field’

The Better Way

So, recognising that many start-ups may not be able to pay for micro business owner friendly, professional advice what is my better way.

Only allow yourself to be advised, coached, trained or mentored by someone that other micro business owners can vouch for.

Always ask the adviser or mentor at the very first meeting what experience they have of starting and running a micro business (0-9 employees) and if you’re not convinced ask for someone else to help you that other micro business owners can also vouch for.

The Rocking Better Way

As you may know, I’m a co-founder of what will be the biggest self-help community of micro business owners in the world – the Enterprise Rockers.

We help each other to, as Lord Sugar recommends Government should do, level the playing field. No obstacles to our opportunity to succeed. We also trade with each other and help each identify what does help us and what doesn’t.

If you’ve started and registered your business -join our movement and ask other micro business owners what and who is best to help you to survive and thrive. You’ll find that the best helpers are Enterprise Rockers too.

In addition and coming soon , if you can afford to pay for professional advice, the Enterprise Rockers are creating a directory of micro business friendly, proven, practical, professionals. They’ve all started and run their own micro businesses. Our directory will be called SpeedBizSolutions and it takes the risk out of those times you’re looking for an independent professional to help you and your business.

There’ll be free help too if you’re not sure what you’re looking for. See you in the Rockers!

We may have got the T shirt but it’s still to be earned.

We don’t know what we don’t know

I always chuckle to myself when big companies that sponsor awards to start up and existing small business give, as part of the prize, mentoring or advice from a senior executive in their company. Perhaps it is no laughing matter.

Firstly, it’s arrogant to assume that starting and running a micro enterprise is so easy that someone without any experience of doing it, just because they’re a top corporate executive, can offer useful help. Start ups and micro enterprises are not boiled down versions of corporates!

Secondly, because the fledgling micro business owner doesn’t know what is good and what is bad support they could implement something that turns out to be the kiss of death to their business.

A colleague, Robert Craven, has just written a blog describing how a potential start up lost their redundancy money to unscrupulous ‘support’ providers. How were they to know that they were being conned? One of the reasons we founded the Enterprise Rockers movement is that we felt that a massive community, ‘the power of plenty’, of micro business owners could be self sufficient and we could sort out the wheat from the chaff.

It is important that we do sort out what’s good and valuable from the vultures and the ‘well intentioned but dangerous’. The right micro business to micro business support will lead to 80% of start ups surviving over 3 years with 6% becoming substantial, employing businesses. Essential enterprise skills and know how make all the difference to success. So, it is worth seeking help.

We should encourage prospective and existing business owners to continue to learn and to continue to seek support.

We never know all about enterprise

Twenty four years ago when my business partner, Clare Francis, and I were nearly two years into our business we learned something that saved us from the scrap heap. It was incredibly simple and it was learned by watching videos of our influencing, selling and presenting.

Not only was our product and service offer usually wrong we were often presenting offers without having really found out what our potential clients wanted. Frankly we were desperate to make a sale and no-one wants to buy from people as desperate as we were. We weren’t unskilled. We’d both done postgraduate business courses and we’d both been at Director level in UK subsidiaries of American multinationals. We’d been superbly trained but not on how to start and succeed in our own business.

What I learned this week-end

This week-end I was at the FSB Annual Conference in Scarborough. On top of my membership fee I paid another £100 to participate in the events during the day. My prediction is that these two days were worth thousands of pounds to me in future earnings and hundreds of hours saved of wasted effort.

The three things I learned were:

1. How to improve my use of Linked In so that I can influence someone I wish to make contact with to speak to me. I learned this from the brilliant presentation of Andy Lopata.

2. How it may be worth resetting your goals in a different way if you get stuck in a rut and are not improving your performance. I learned this from the inspirational Roger Black, former Olympic silver medallist, who got silver by focussing on running his perfect race rather than seeking to beat his competitors.

3. This third one is a bit of a cheat because I didn’t learn this at the Conference. On the Saturday lunchtime, co-founder of Enterprise Rockers, Tina Boden, and I met the supremely wise, Andy Peers. Andy is one of the foremost experts in setting up and running social enterprises. I’m certain that everything he advised Tina and I to do will mean we do get over 500,000 micro business owners in our Enterprise Rockers movement. We will make Britain a fairer and better place for micro enterprise.

So, maybe we ‘get the Enterprise T shirt’ for having started and run our own business, but we never truly have fully earned it. That’s because we must keep learning from others and seeking the right kind of support in order to survive and thrive. .

It’s motivating and good fun too. Keep learning.

———- ENDS ———-

The Real Deal – Don’t Accept Anything Less

Entrepreneur Conferences need a business health warning.

November and March are always the biggest months for Enterprise and Entrepreneurship conferences. Last week, I was lucky enough to be in Liverpool for the Global Entrepreneurship Congress. Last year it was in Dubai and next year it’s in Rio de Janeiro so we were lucky to have it in the UK. Liverpool is awesome, as is the Beatles Story, but I’m afraid the Congress didn’t float my boat. However, I did learn something important, for start up success, that I’d like to pass on.

On jumping into the taxi to take me to Lime Street station from my hotel I said to the taxi driver ‘Heck you were quick, you surprised me’. To which the taxi driver said ‘That’s what my wife says’. I laughed and it was a fab trip to the station and the taxi driver certainly earned his tip for cheering me up and educating me about all the new exciting development in Liverpool. That Liverpool taxi driver was the real deal. Everything you hope a taxi driver will be and that comes from real experience of handling hundreds of fares.

Intrepreneurs ain’t entrepreneurs

However, many of the speakers at the Congress weren’t. The reason they weren’t is they were people with monthly salaries in jobs. They were passing on what they think is important to be a successful entrepreneur. But really they were still just successful people in jobs not the real deal entrepreneur/enterprise owner. That’s different. They have budgets and functions and staff – it takes quite a bit o success before a start up gets any of these. They hadn’t taken a risk, on their own, with their own money to start and run their own enterprise. Only those that have are the real deal and can new starts authentic advice.

It’s simpler than they make out

The problem is they were magnetic, interesting people and you could tell why they’d got to the top and why peers might regard them as great leaders and entrepreneurs but what they were saying was dangerous. Indeed it is safer if prospective enterprise owners ignore their advice – difficult I know – because they’ll overcomplicate things for you and over-complication usually leads to very expensive ways of doing business.

Sir Richard Branson and Lord Sugar, despite their many critics, are definitely the real deal and although they’re now at the top of large organisations they haven’t forgotten what it is to start your own enterprise. Hearing from them is a reality check. Some things they said that show they are still totally in touch with practical realities. Branson is in favour of student type loans for start ups, and so am I. The difference between him and many of the other speakers is that he says, something like ‘it doesn’t take much money to start a business’.

Lord Sugar says something similar when he advises start ups that a good tip is to ‘work out how you’re going to make the salary you need in your first week of trading’. They know the value of a £pound and they see a few £thousand as a significant investment. Many bank advisers aren’t interested in loans under £50,000. Yet you or I investing £500 in our start up enterprise will be regarded as a serious entrepreneur by anyone who has started their own business.

Enterprise isn’t complex and it’s about your ability to sell products and services. It is not about leadership, business planning, strategy and pitching to investors.

Multiple income streams and test trading

Two weeks earlier I’d been in Leeds City library at an event for people thinking of starting their own business. Apart from my wonderful co-founder of the Enterprise Rockers, Tina Boden, the speakers made setting up and promoting your own business sound very complex. Why? Because all of them were speaking at the event for free. They hoped that the delegates might seek them out afterwards and pay them for their advice. If they made starting up sound easy no-one would pay them to help them. Again, advisers are not always the real deal.

What was disturbing were the number of people I spoke to that after listening to advice from the stage thought they had to work one business idea into a serious business plan and then get the finance to fund their plan. Two people I spoke to were very relieved to hear from me that you should test as many ideas as you can.

In fact testing is more important than planning. Certainly you can start with more than one product or service and can have multiple ways of making money. You may even choose to have money from a part time job or freelancing to help you in the early months.

Happiness is more than one egg in the basket

One person I spoke to went away happy that he could start, virtually the next day, seeing if he could make some money from both landscape gardening and making bicycles easier to ride by perfect fitting and alignment. He had been trained in law and was very confident at writing and was even more pleased that he could blog about totally different subjects and lead prospective clients to two very different websites.

The big lesson to me from all this is that real entrepreneurs that have started and run their own business know that the focus is on what can I sell, to whom, by when in order to start earning my living through my busness. That’s the real deal.

Building Trust With Your Customer

Recently, I read 12 Most Simple Ideas To Build Trust With Me As Your Customer, a post by Andy Hanselman on 12most.com. To read this article in its entirety, do visit 12 Most.

It did remind me of something else that I have been thinking about lately: Skepticism is rife and trust is not easily won but your people can help.

However, back to the original article. It’s a great list of 12 ideas. The two that I really like are:

5. Follow up calls to check that everything is ok!
10. Giving me the same deal as the new customers you’re trying to attract!

Why? Well, first of all I personally know about the power of the first one and have written about before in: Customer experience, bikram yoga and word of mouth marketing. Also, we all have phones in our businesses but we often the things that stops us making the calls are time (just make the time) and thoughts around ‘what if they aren’t there’ (be prepared to leave a message).

The second one just screams of fairness and value, as Andy points out in the original post. The other thing that occurs to me is that it’s really easy to do. If you’re going to do it as a promotional offer to attract new clients then it doesn’t take a lot of work to apply the same offer to existing clients too. It will also give you an opportunity to get back in touch with them. And, in doing that with an offer of a better deal, I’ve always found with clients that I have worked with that it can result in some great new business opportunities.

3 real ways to help you stand out and build better relations with your customers

Readers of this blog and my own across at www.adrianswinscoe.com know that I write about building better and more valuable relations with your customers and your people as a way of growing your business.

Over the festive break I spent quite a lot of time ‘unplugged’ from the digital world thinking about how we can help ourselves stand out in front of our customers and, at the same time, help ourselves build better relations with past and present customers.

Here’s a few ideas that I would encourage you to think about doing more of:

  1. Automation, particularly marketing automation, is becoming really popular and there is a lot of talk about how we can automate this and that, specifically, when referring to online transactions, communication, customer service etc. Whilst I understand the rationale and efficiency of these type of efforts, I often stop and think about what this would mean to me if I were the customer on the receiving end of automation and how would it make me feel. Obviously, it will depend on the type of business you are in and the volume and size of transactions you have but do take the opportunity to stop and ask yourself what is the cost to your customer relations of trying to automate as much as you can. Try to resist the temptation to dehumanise everything. Put the time and effort in and do it yourself. In doing so, you will automatically personalise it and it will make you stand out.
  2. If you want to make people feel good about your business, make it less about the business and more about them. Here’s a simple idea: Pick up the phone/meet more customers even just to say ‘Hi’. You never know what will happen.
  3. We live in a digital age but don’t you get the feeling that you get a little overloaded from time to time with all the emails and web-based stuff that you see? How about winding back the clock a few years and try to do less by email and more by letter or postcard. We all love getting postcards and letters, right? Excited, I came across a great web-based service and set of applications for Android, iPhones and iPads called Touchnote that can help with that. What they do is allow you to upload pictures and images, write a personal message and they will post a postcard to a single or number of participants. Obviously, you have to pay for this service but what a great way to stay in touch with some of your customers and make you stand out at the same time.

What do you think? What would you add that has helped you stand out and build better relations with your customers?

Mirror Mirror on the wall…’tis the season to reflect

I have often been quoted as saying you need more than just a good idea to get a business off the ground.  I’m sure over the festive season many people taking a rest from work will be hearing the cogs whizzing as they take some time out to ponder on a new business idea, and wondering if 2012 will be the year it all takes off.

I read an interesting and slightly amusing article the other day written by Jason Hesse concerning where entrepreneurs get their ‘big ideas’ from. A survey showed nearly half of British entrepreneurs come up with their business idea in bed, so I have a feeling over Christmas many new business ideas will be born for those fortunate enough to have a lie in or two.

Now I don’t want to be accused of “Bah, Humbug!” so I’m not going to start listing all the things required to accompany these ‘big ideas’ and spoil your ‘Eureka!’ moment. Instead, my advice is to go and talk to those people already in business. They will tell you the reality about what’s required not only to get your business idea off the ground but to survive and thrive.

If you’re one of those businesses up and running, then you’ll know how important it is to take time to work ‘on’ your business, reflecting on what’s going well and areas of the business (and yourself) you need to prioritise to make 2012 a better year.

Here are some areas to focus and reflect on:

Business Plans – What were your plans for 2011 – did you achieve/exceed them? What made a difference? What are your plans for 2012 – will you achieve them on your own or would some collaboration/partners/employees help?

Market trends – What’s happening in your target market? Future trends? Are your target groups changing? Where will they be spending their time/money in 2012?

Competitors – What are they doing? How are they doing it? New competitors on the horizon?

Accounting systems – Are they working for you, could they be improved? Are they effective in helping you manage/predict cash flow?

Mentoring/Coaching – how are you developing yourself as well as your business? Are there skills you’re going to need for future plans? Who do you talk business with?

I’m sure there are other areas specific to your business, but this is a start. Talking of start, everything detailed above is also relevant to those of you dreaming up those big ideas in bed this month too (so I guess I did manage to sneak a list in!). There is plenty to be thinking about.

Whether you’re spending Christmas in bed dreaming up your new business, or sat at the computer on Boxing Day trying to work out the online self-assessment system, have a wonderful time and don’t forget when your mirror asks the question “Who is the greatest of them all?” you know the answer!

The Best Biz Mentors Can Be A Tad Crazy

My Dad

I reckon my first business mentor was my Dad. He started his own business, working from home, because, like many people I know, it was the best way of earning a living. His health was very poor so he had to pack in his job. In the five years between me being 13 and 18, when he died, he built a very big business. It was always a micro business, like 95% of the businesses today in the UK.

It became big in income but never had more than six employees. It was a sales agency in the wooden box and pallets industry. Many years later, when I started my own business, I realised that nearly everything useful that I’d learned about enterprise had come from my Dad as my business mentor.

He was an unlikely ace business mentor. My Dad left school at 14, picked everything up as he’d gone along, and was a complete eccentric, a showman and a storyteller who instinctively turned anything formal into a party. At football, Hull City, he had a seat just behind the Directors’ box so that he could hurl abuse and one-liners at them from start to finish. I wouldn’t sit with him.

Corporate Crackers

The point is that what I’d learned in Senior Management, even Managing Director, at two major American multinationals didn’t help me much in my own business. This was despite having received the very best business training and completed two Post Graduate Diplomas in HR Management and Business Administration. All this was next to useless in my own micro business as against the valuable help I gained from my mentors.

My business partner of twenty five years, Clare, felt the same thing. She hadn’t realised it at the time but her corporate jobs and training hadn’t prepared her for running her own business but what she’d learned from her Dad, who had his own property business, was invaluable.

No surprise then that we decided to have a mentor, another micro business owner, for our first couple of years in business. We gave him our corporate contacts and in return he asked us wise questions which stopped us doing many of the foolish things we were about to do. No money exchanged hands although a heck of a lot of money went behind the bar during our, frequently scheduled, mentoring sessions.

Sitting or Standing Up Mentors?

One of the many theories I have, which perversely academic research and government policy has yet to pick up on, is that if you’ve got a primarily ‘standing up’ business you’re best to have a mentor that has a ‘standing up’ business too. ‘Standing up’ businesses would include most building trades, cafes, shops, blues bands, chocolate makers, ice cream makers and micro-breweries.

Similarly if you’re in a ‘sitting down in an office’ type business then choose ‘a sitting down in an office’ type mentor. I’m definitely not saying only get a mentor from a similar trade or industry, only government and BigBiz think in sectors, but do get someone who really understands what you have to do each day.

Oh and beware of men in suits if you’ve got a ‘standing up’ business’ or you’re a woman. I’m sure there are exceptions to these rules of mine for choosing a mentor but there won’t be many.

Sir Jimmy Fixed It for Us Every Day

Wrestler, DJ, marathon runner, TV presenter, volunteer hospital porter and the greatest charity fund raiser of all time, Sir Jimmy Savile, died recently. He was buried in Scarborough, where I live. Thousands turned out to acknowledge his real achievements for the people of Britain both at his service in Leeds and his burial in Scarborough. He was truly a man of the people, an inspiration to many of us, and the very same person on the telly as he was in the cafes and streets of Scarborough.

He made us feel better about life and he genuinely helped many thousands of people through adversity. He was eccentric to the last. He was buried in one of his trademark track suits, in a gold coloured coffin placed at an angle in the grave, so that he ‘could see the sea’. He was also a highly successful micro business owner, millionaire and a cracking volunteer biz and personal mentor.

Two of his proudest possessions were on his mantelpiece in his Scarborough flat. They were individual letters from Princess Di and Prince Charles thanking him for his help to them, as an informal mentor.

Lots of my business owner friends seem a bit crazy. The craziness is often just appearance and behaviour that shows we’re our own boss with our own values, passion and beliefs. Some can wrongly view this, like Sir Jimmy Savile was viewed, as not professional or not to be taken seriously. We are passionate about what we do and it’s bloody hard work doing it but we can be very useful business mentors too.

Get Mentoring

My businesses have benefited a great deal from the handful of business mentors I’ve had down the years. Most of the mentoring I’ve had is over the phone or nowadays by Skype. I usually contact my mentor when I’ve got a problem or see an opportunity that I want to talk through before taking a decision. I’ve also had a great time and learned a lot as a mentor to others. I have had some training on being a better mentor and I’m going to do some more shortly.

There are lots of places around at the moment where you can find a mentor or get some training to become a better mentor yourself. One such place is the Institute of Enterprise and Entrepreneurs, which I help run, and you can find out more here about Get Mentoring – free mentor training and free mentors.

Building better relations with your customers starts at the end

Today, I want to tell you a personal story of doing new things, taking risks, being innovative and being willing to fail in the quest to create something of value for my business, the people that I know, the small business community and my customers.

View the story “RARE Forum, The Drill Hall, London 3rd Nov 2011″ on Storify

We live in changing times. We live in times where the power of the consumer is rising and it is changing everything. We live in times where harnessing the power of relationships with our customers and our employees is becoming more and more key to our future growth and innovation.

Therefore, the onus on business leaders to learn, share ideas and network is rising as we think about how we grow our businesses.

There are many events in existence for businesses but these can be:

  • Either for large or very small businesses;
  • Organised by professional or trade associations and vendors of some sorts;
  • Filled with talks/speakers that talk for around an hour that are ultimately trying to show you how smart they are or are trying to sell you something; and
  • Don’t offer enough time for attendees to network, talk about and debate the issues that are presented.

Therefore, we thought it’d be great to develop and deliver an event for established small businesses, especially those with growing teams, across sectors.

In order to do this and to try and create a truly different event, we first started by describing the customer experience ie. what did we want the potential attendees to feel after they attended our event.

Here’s what we came up with:

Imagine this.

An event where you get to the end of the day and your attendance has solved a number of your most pressing problems, you have heard some great people speak, you have met a number of great contacts and your head is full of ideas for the future of your business. So much so, that when we hold the next one that you’ll want to bring a number of business contacts along it was so good.

Does that sound good?

Why did we do it this way? Well, rather than being lead by the features of our products or services, we started with the end in mind as we believe that is a better way to create something that will have an enduring emotional connection and value with our customers.

With that in mind we developed RARE Forum (www.rareforum.co.uk), an event that is:

  • A place to share ideas, experiences and to discuss and debate the issues of the day;
  • Not focused on selling anything (although there was be a price to attend);
  • Filled with with a number of punchy 20min speaker slots (TED style) centred around a theme;
  • Full of facilitated networking and debate;
  • Where the whole day will be recorded (video) and made available via the website to the attendees for them to watch again at a later date or share with their team and contacts; and
  • Where the output of discussions and answers to Qs posed by speakers will be collated and made available via a digital resource.

All this thinking and development was done earlier this year and I am pleased to say that on the 3rd November at The Drill Hall in Central London we held our first RARE Forum under the theme: ‘Business is Personal’. Talks over the course of the day covered subjects like:

  • Business is personal and why it’s getting more so
  • Unearthing killer customer insights
  • The world is changing fast, how can we keep up and change with it
  • How you can use your customers to help rally your troops?
  • Creating a customer centric business
  • What does being a leader mean in this new world?
  • Generation Y and Z and the future of the talent pool
  • What will our customers want in the future?

The day was a great success and was the first of many, we hope. We are now busy making plans for what happens next.

One of the things that we promised to do was to capture the ‘story of the day’ afterwards so that we could share that with the attendees as an aide-mémoire and as a way of capturing the essence of the day. You can check out the ‘story’ by following the link below. You really should take a look it as it includes all of the slides that the presenters used, pictures from the day, some sketches from our artist in residence and a whole set of tweets from our twitter hashtag: #rareforum. It’s also been done on Storify which means it looks pretty cool even if I do say so myself.

View the story “RARE Forum, The Drill Hall, London 3rd Nov 2011″ on Storify

For the team involved and myself personally it was a huge learning experience. Both exciting and scary in equal measure. What it did teach me, however, was that starting with the potential attendees, my customers, and what sort of experience and feeling I wanted to create for them helped give us a better understand of not what to do. But, more importantly, what not to do. Once we understood that we had a great platform to build from.

Another big lesson that I learnt is that if you want to make your business great, if you want to stand out from your competitors then you have to be willing to fail in public. However, done with the right intention and in the right way the actual risk of failure gets much, much smaller.

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