Category not to do it!

Small Business Checklist: Business Process Outsourcing

As many of you know by know I'm a sucker for bootstrapping for small business and start-up business, like SOHO-, SME, SMB-, Micro-, Lifestyle-, Home-, DIY-, Hobby-, Boomer- or Personal business, like professional, contractors, freelancer, self-employed, sole-trader and virtual assistants, and outsourcing is a big part of my bootstrapping philosophy, so here a re a few pointers: To outsource, or not to outsource ....... or you new service provider makes you feel, as if they are doing you a favor, don't deal with them, you need partners and not people you feel guilty calling.Nobody answers the phone - put the phone down and do not call back.

Are you getting somewhere with your small business or are you insane?

If you want your small business to be successful you need to have the ability to get things done - are you one of those people who get stuff done?But is that really all that counts?... But it is essential for your business success to make this hard decision.You may decide to try again and again, but as Benjamin Franklin used to say:"The definition of insanity is doing the same thing over and over again and expecting different results."ST.

Small Business Failure – Reason: Management Control

You can pick and choose what you do work-wise everyday, you can not pick and choose what you should know about and make decisions about - this is your business, not your staffs business - act like it.Am I running my business or is it running "itself"?... When I hire people I always hire people who do something better than I, but you have to stay involved.You can see other reasons for small business and personal business, like contractors, freelancer, self-employed, sole-trader and virtual assistants failures in my Health Check Category, if you can add to this list please do so, I would welcome your comments.

Small Business Failure – Reason: Cash-Flow

Check your cash-flow each time before you make a bigger purchase or hire staff which is not in the plan, you will quiet easily see if you can afford to do it or not.How much reserves does my business have?... On those terms you should get an overdraft, even if you do not need it, so if something unexpected happens you got the cash-flow reserve.The importance of your cash-flow situation can not be overestimated, as long as you can pay your bills you are in business - as the saying goes: Cash Is King!You can see other reasons for small business and personal business, like contractors, freelancer, self-employed, sole-trader and virtual assistants failures in my Health Check Category, if you can add to this list please do so, I would welcome your comments.

Small Business Failure – Reason: Fixed Cost

Even if you have staff - outsourced of employed - doing your bookkeeping and organize the payments for you, you need to make the decisions of when your suppliers get paid, so you can control your cash-flow.There are many more questions you could ask yourself, here I just wanted to get you going. If you have any more issues or are uncomfortable with any of your costs and answers to the above questions, then you should get some professional advice.Running out of money is the reason most small business and start-up business, like SOHO-, SME, SMB-, Micro-, Lifestyle-, Home-, DIY-, Hobby-, Boomer-, Professional-, Personal businesses fail, not controlling your fixed costs is one of the main reasons for this.

Accounting and Accountants for Business Start-Ups and Small Business

Do you want to:Do you just want to collect your receipts and other documents and than hand it over to someone else?Are you happy to fill in a simple online forms and have the double entry done by an bookkeeper or accountant?Or do you want to do the accounting yourself and have the accountant prepare your tax-returns for you?Each of these options is OK, as long as you do not relinquish all your responsibility to the other party when you outsource.... then their are products on the market that can help you, one of them is our AccountsOffice- Lite Edition ( currently still called CashBook), for a full tri-ledger accounting system you can use our AccountsOffice Standard Edition, both of the single user versions are free BTW.For small business and start-up business, like SOHO-, SME, SMB-, Micro-, Lifestyle-, Home-, DIY-, Hobby-, Boomer-, Professional-, Personal business, the only way to go is online - I'm sure you think I would say that - but consider this.

Small Business & Skype Checklist: Handling Customer Care

Here are some pointers: Deal with the problem - customers who know that their problems are taken care of are likely to be more satisfied with the service and will be happy customers for the future.Be sympathetic - some customers could suffer a great deal of inconvenience and stress, as a result of the problems, you need to address these issues head on.Appoint an incident communicator - for constant and timely updates on the progress of resolving the issues.Keep to deadline - if you set deadlines by which the problems will be solved, make sure you keep to them, otherwise you will loose trust and goodwill.Build Trust - if the problem takes longer to resolve, propose smaller steps to resolve the issue any lost trust by your customers will return step by step.Don't create a vacuum - by not communicating with your customers. Otherwise you will learn they can talk your problem up and up, creating another problem.Train staff - make sure you have trained staff to handle your customers complaints and problems.Build understanding - by openly discussing your problems with your clients so they know what to expect.People - avoid putting the wrong people on the helpline.Resources - make sure your customer care department has adequate resources.Have a look at my earlier post on "How not to do it!"

Stuart and the Clowns

I am glad that my blogging buddy Stuart has decided to get back to blogging - he has this ongoing "thing" with Cumbria Vision - that is what got him back blogging, and when you read this you'll know why.Talk about politically correct employment strategies - it made me laugh when I read it, but unfortunately it is true.

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