Comments on: Apple – the customer support nightmare – Part II: The Criminal Investigation http://sme-blog.com/comments/apple-the-customer-support-nightmare-part-ii-the-criminal-investigation?utm_source=rss&utm_medium=rss&utm_campaign=apple-the-customer-support-nightmare-part-ii-the-criminal-investigation Let's talk business, ....MICRO & SMALL BUSINESS! Sat, 12 Nov 2011 07:46:05 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Jen http://sme-blog.com/comments/apple-the-customer-support-nightmare-part-ii-the-criminal-investigation#comment-9821 Jen Thu, 04 Dec 2008 17:56:25 +0000 http://www.sme-blog.com/comments/apple-the-customer-support-nightmare-part-ii-the-criminal-investigation#comment-9821 It's interesting to see that such a well-known, and what seems to be reputable, company is giving you such a hard time on something as simple as customer support. It seems as though companies, especially the bigger ones, would remember that their customers are their lifeline, and keeping their customers happy is the most important task of all. It’s interesting to see that such a well-known, and what seems to be reputable, company is giving you such a hard time on something as simple as customer support. It seems as though companies, especially the bigger ones, would remember that their customers are their lifeline, and keeping their customers happy is the most important task of all.

]]> By: Stefan Töpfer http://sme-blog.com/comments/apple-the-customer-support-nightmare-part-ii-the-criminal-investigation#comment-9820 Stefan Töpfer Thu, 15 Nov 2007 08:33:37 +0000 http://www.sme-blog.com/comments/apple-the-customer-support-nightmare-part-ii-the-criminal-investigation#comment-9820 Oh yes, I sent the fax again - guess what they did not get it again! No talk about my Mac OS X 10.5. Server replacement. I feel Part III of this mini-series coming on - it's itching in my fingers! Stefan Oh yes, I sent the fax again – guess what they did not get it again! No talk about my Mac OS X 10.5. Server replacement.

I feel Part III of this mini-series coming on – it’s itching in my fingers!

Stefan

]]> By: Emily Coltman http://sme-blog.com/comments/apple-the-customer-support-nightmare-part-ii-the-criminal-investigation#comment-9819 Emily Coltman Thu, 15 Nov 2007 08:17:39 +0000 http://www.sme-blog.com/comments/apple-the-customer-support-nightmare-part-ii-the-criminal-investigation#comment-9819 Hi Stefan, Good heavens above!! Do they have an office in the UK? I'd be round there banging on the door by now! M Hi Stefan,

Good heavens above!!

Do they have an office in the UK? I’d be round there banging on the door by now!

M

]]> By: Stefan Töpfer http://sme-blog.com/comments/apple-the-customer-support-nightmare-part-ii-the-criminal-investigation#comment-9818 Stefan Töpfer Wed, 14 Nov 2007 16:50:21 +0000 http://www.sme-blog.com/comments/apple-the-customer-support-nightmare-part-ii-the-criminal-investigation#comment-9818 Hi Emily, There is already more I could add, they lost faxes I sent to them yesterday, it is just not ending - and all the time I don't have my ordered product, Apple now holds over £ 6.500 of my money and I have not a single piece of product - while at the same time im treated as a criminal, it is mind blowing! Stefan Hi Emily,

There is already more I could add, they lost faxes I sent to them yesterday, it is just not ending – and all the time I don’t have my ordered product, Apple now holds over £ 6.500 of my money and I have not a single piece of product – while at the same time im treated as a criminal, it is mind blowing!

Stefan

]]> By: Emily Coltman http://sme-blog.com/comments/apple-the-customer-support-nightmare-part-ii-the-criminal-investigation#comment-9817 Emily Coltman Wed, 14 Nov 2007 16:10:35 +0000 http://www.sme-blog.com/comments/apple-the-customer-support-nightmare-part-ii-the-criminal-investigation#comment-9817 Peter's comment about staff who are "not required to think" - quite right!! I knew someone years ago who, whenever he had to ring a call centre or large business, as soon as his call was answered, would ask, "Can I speak to somebody intelligent, please?" I've never dared say that - but I've been tempted to on plenty of occasions! Stefan - perhaps you should try it next time you have to phone Apple!! M Peter’s comment about staff who are “not required to think” – quite right!!

I knew someone years ago who, whenever he had to ring a call centre or large business, as soon as his call was answered, would ask, “Can I speak to somebody intelligent, please?”

I’ve never dared say that – but I’ve been tempted to on plenty of occasions! Stefan – perhaps you should try it next time you have to phone Apple!!

M

]]> By: THE SMALL BUSINESS BLOG » Blog Archive » Twitter, better late ….. http://sme-blog.com/comments/apple-the-customer-support-nightmare-part-ii-the-criminal-investigation#comment-9816 THE SMALL BUSINESS BLOG » Blog Archive » Twitter, better late ….. Tue, 13 Nov 2007 09:57:54 +0000 http://www.sme-blog.com/comments/apple-the-customer-support-nightmare-part-ii-the-criminal-investigation#comment-9816 [...] Adam Hall Apple people gone on Holiday????? What is going on at Apple? This must be there new strategy to... [...] [...] Adam Hall Apple people gone on Holiday????? What is going on at Apple? This must be there new strategy to… [...]

]]> By: Adam Hall http://sme-blog.com/comments/apple-the-customer-support-nightmare-part-ii-the-criminal-investigation#comment-9815 Adam Hall Mon, 12 Nov 2007 17:25:38 +0000 http://www.sme-blog.com/comments/apple-the-customer-support-nightmare-part-ii-the-criminal-investigation#comment-9815 Apple people gone on Holiday????? What is going on at Apple? This must be there new strategy to get repeat business. Well, they never got my business in the first place and reading this there is no way in h*** they will get it in the future. Go get them Stefan!! Apple people gone on Holiday?????
What is going on at Apple? This must be there new strategy to get repeat business.
Well, they never got my business in the first place and reading this there is no way in h*** they will get it in the future. Go get them Stefan!!

]]> By: After the Launch: managing a business, managing a micro business, independent professionals, web entrepreneur community, corporate branding, small business consultant, small business coach, small business expert, small business marketing , small business http://sme-blog.com/comments/apple-the-customer-support-nightmare-part-ii-the-criminal-investigation#comment-9814 After the Launch: managing a business, managing a micro business, independent professionals, web entrepreneur community, corporate branding, small business consultant, small business coach, small business expert, small business marketing , small business Mon, 12 Nov 2007 16:43:06 +0000 http://www.sme-blog.com/comments/apple-the-customer-support-nightmare-part-ii-the-criminal-investigation#comment-9814 [...] colleague, Stefan Töpfer, at the Small Business Blog, has been having a tremendously hellish experience with Apple customer service. He doesn’t [...] [...] colleague, Stefan Töpfer, at the Small Business Blog, has been having a tremendously hellish experience with Apple customer service. He doesn’t [...]

]]> By: Stefan Töpfer http://sme-blog.com/comments/apple-the-customer-support-nightmare-part-ii-the-criminal-investigation#comment-9813 Stefan Töpfer Mon, 12 Nov 2007 15:20:04 +0000 http://www.sme-blog.com/comments/apple-the-customer-support-nightmare-part-ii-the-criminal-investigation#comment-9813 Well, believe it or not I'm still waiting for the call from the Apple supervisor, to sort my problems out, if nobody calls today I will call the US and see what happens then. Well, believe it or not I’m still waiting for the call from the Apple supervisor, to sort my problems out, if nobody calls today I will call the US and see what happens then.

]]> By: Mary Jones http://sme-blog.com/comments/apple-the-customer-support-nightmare-part-ii-the-criminal-investigation#comment-9812 Mary Jones Mon, 12 Nov 2007 15:11:51 +0000 http://www.sme-blog.com/comments/apple-the-customer-support-nightmare-part-ii-the-criminal-investigation#comment-9812 From what you have experienced, I am no longer recommend to my to friends that they buy Apple computers. This is just ridiculous. Maybe I will buy a HP next time. From what you have experienced, I am no longer recommend to my to friends that they buy Apple computers. This is just ridiculous.
Maybe I will buy a HP next time.

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