Tag customer care


Top 5 Tips for Dealing with Troublesome Customers

The weekly top 5 tips post is always full of helpful hints and advice for small, home and micro business owners. 1. The most important rule to abide by when dealing with awkward customers (and also potentially the hardest one to stick to) is to remain patient. Becoming impatient with customers is very unprofessional (even…

I’m the CEO, Sorry!

It’s a funny old world sometimes – I usually spend several hours per day doing online customer support. Instinctively I always introduce myself just as “Stefan” and do not elaborate on who I am or what I do. Today however I had two people ask me if I was the CEO of the business and…

Customer Care- Growth Potential For Small Business

For most big businesses customer care is a ‘cost centre’ – in other words it is something that costs them money, they outsource it (often to India, to save some more money) and they generally wish it would all go away so the quarterly results look a little better to their shareholders. Here is the…

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