Tag customer experience management


Some bad customer feedback can make your good customer feedback shine even brighter

In a recent article from Econsultancy: Bad reviews improve conversion by 67%, which referred to a study undertaken by Reevoo (a provider of impartial product reviews, ratings and price comparison) called Bad Reviews are Good for Business, they found that “68% of consumers trust reviews more when they see both good and bad scores” and…

Sometimes great customer service only needs to be easy and familiar

We’ve all seen the news lately and heard of lots of large and small businesses closing down. No doubt, you’ve also seen the impact on your high street with both large and smaller, independent retailers shutting up shop. However, it’s important to realise that despite uncertainty in the economic environment, high levels of competition and…

3 real ways to help you stand out and build better relations with your customers

Readers of this blog and my own across at www.adrianswinscoe.com know that I write about building better and more valuable relations with your customers and your people as a way of growing your business. Over the festive break I spent quite a lot of time ‘unplugged’ from the digital world thinking about how we can…

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