Tag great customer service


A more personal service – why clients come back to small businesses

Whilst small businesses may not have the manpower or resources to provide everything offered by larger competitors; they continue to flourish. We may not have the resources to attract the same number of clients or even to offer the same product or service; and have to work far harder for our share of the action…

Sometimes great customer service only needs to be easy and familiar

We’ve all seen the news lately and heard of lots of large and small businesses closing down. No doubt, you’ve also seen the impact on your high street with both large and smaller, independent retailers shutting up shop. However, it’s important to realise that despite uncertainty in the economic environment, high levels of competition and…

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