Tag social psychology


Positive Social Media Interaction

Positive Social Media Interaction

Some businesses have trouble dealing with criticism online. If you have an irate customer bad mouthing your business on social media, how would you respond? This article on The Guardian Small Business Network has some sensible advice for anyone unsure about how to handle negative feedback on social media, including the importance of listening carefully…

Balancing the unwritten needs of employees with the needs of the company make good business sense.

The factors that contribute to the ultimate success of a business are well known to most entrepreneurs and Business Advisors. However Psychology introduces the importance of the need to balance the the unwritten needs of employees with the needs of the company. As psychologists we explore the complexities of what happens when perceived reality of…

Courtesy, riots, customer service and employee engagement

Over the last few days a series of reports by Parliament, the police and the press have been released looking into the cause of England’s August riots. You can read an overview in the BBC article: Were the riots caused by bad manners? In each of the reports, one trend/word/observation/conclusion….call it what you will has…

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