October 2009
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Day October 5, 2009

Five Tips for Dealing With Customers over the Telephone

 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners.   Make sure the call is documented somehow with details of time / date & the problem kept on file. Aim to answer the phone before it rings three times. The customer will not want to wait. If you need to…

Small Business World News Round-up – 2009/10/05

Whitney Says U.S Rebound Hampered by Small-Business Loan Curbs : The U.S. recovery will falter as banks continue to curb lending to small companies, said Meredith Whitney , whose 2007 prediction that Citigroup Inc. would cut its dividend triggered a plunge in the bank’s stock.    Upcoming Seminars: October is Small Business month and Small Business BC is sponsoring a series of seminars for entrepreneurs. ... FDs call for corporation tax cuts : Despite calls for a cut, eight out of ten (84%) Finance Directors who were surveyed fear the rate of corporation tax will either stay the same or increase after the next general election, despite calls for a cut, potentially leaving UK PLC hamstrung, according to new research from leading business and financial advisers Grant Thornton.

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