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Year 2010

Entries 10 Total

Virtual Assistants in Trough of Disillusionment

Dec 30, ’10 9:00 AM

According to the latest Gartner Report – Hype Cycle for Emerging Technologies 2010 – the adoption of virtual assistant services and technology is currently in the “Trough of Disillusionment”. Even worse, according to the report this market is not going to mature for another 5 to 10 years. A reason for this may very well…

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Top 5 Small Business Tips for the Holidays

Dec 29, ’10 7:00 AM

The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. 1. The Xmas period is an excellent excuse to conduct marketing activities and contact the people who have purchased from you in the past. 2. It is important to be prepared for the festive season…

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Your future growth is not about your prices, it’s about your customer service and your people

Dec 28, ’10 10:36 AM

I’m a great believer that a business’ greatest source of growth is its existing customer base and anyone that knows me knows that I can ‘harp’ on about it all day and what it takes to harness that growth potential. Today, rather than me telling more stories of how and why that could work, I…

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Season’s Greetings and a Prosperous New Year

Dec 22, ’10 10:38 AM

Christmas is a time for reflection and contemplation, and for me a vital part of Christmastime is to say thank you for the support of colleagues, friends and loved ones over the previous year. So I thank you, my readers, for your support and input in to this blog; without which it would not have…

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What can Jack White and vinyl records can teach small business about customer loyalty?

Dec 21, ’10 11:33 AM

A couple of days ago I read a really interesting story in the Evening Standard called Sound Check: The shop that Jack White built, about a business that Jack White, most famously known as the lead singer and guitarist with The White Stripes, an American rock duo, has set up. The business is called Third…

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Top 5 Small Business Cloud Computing Tips

Dec 20, ’10 7:00 AM

The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. 1. There are suprisingly few barriers to entry for any small business considering the cloud and no need for new hardware or software. 2. The cloud can potentially improve your productivity overnight, allowing you instant…

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WinWeb Pitch of the Week – Our Wedding Videographers

Dec 18, ’10 10:36 AM

This week’s WinWeb Pitch of the Week winners are Tom Skelton and Geoff Davies, founders of Our Wedding Videographers, a wedding video company that is focused on providing truly excellent customer service, and amazingly produced wedding videos to give happy couples an extra special memento of their wedding day. Not only do Our Wedding Videographers…

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Introducing Assistant Edge

Dec 17, ’10 4:40 PM

If you want to learn more about virtual assistants, or you are a virtual assistant who wants to know or share some tips and tricks about the profession then the new website Assistant Edge should be your first destination. Assistant Edge is a news portal for virtual assistants around the globe to come together and…

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Don’t Keep A Dog But Bark Yourself!

Dec 17, ’10 11:20 AM

Hiring staff is aways a double edged sword, staff cost money, time but hopefully they will take work off of your back and increase productivity. After weeks you are still doing the work you hoped your new staff member would do, but here you are still talking to the customer, etc. – so, why did…

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If I Throw A Stick, Will You Leave?

Dec 16, ’10 11:18 AM

You put the phone down after one hour of explaining to your client why you can’t deliver yesterday or perform miracles! And the bad thing is, he will call back again tomorrow. But you are in customer care and that is what you have to do – taking the good with the bad – right?…

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