You shouldn’t need an excuse to deliver great service

You shouldn’t need an excuse to deliver great service or to recognize great service but here’s one anyway.

Your excuse: This week is National Customer Service Week.

What does this mean?

Well, according to the Institute of Customer Service it is:

“a week long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.”

They further explain that:

“The week gives employers an ideal opportunity to recognise the efforts and achievements of people working in customer service, particularly those involved in crucial frontline and customer-facing activities. It’s also a chance for organisations to show they genuinely care about customers.”

I think this is a worthy initiative but the fact that we have a National Customer Service Week means that the levels of service that are being delivered are not up to the standards that we would like to see.

Like in many relationships it’s easy to get caught up in the stuff of life, the day to day, the nitty gritty and to forget, neglect or take for granted the importance of the relationships that we have outside (and inside) our businesses.

So, here’s my question to you: Given that it is National Customer Service Week , which of your customers have you not spoken to in a while or who in your team have you not recognised in a while for doing a great job?

Perhaps, a phone call, a visit, a pat on the back or a thank you might be in order?

Go on. Give it a go. You never know what might happen.

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