Customer Loyalty

  • Getting customer loyalty is hard, loosing it is easy.
  • It is nothing you earn long term, it is something you need to earn over and over.
  • It is a team effort of all your staff, one bad staff member will ruin it forever.
  • It means remembering what happened the last time, name and other details.
  • It means not treating your customers as a number, even when the people you deal with are from a big company.
  • It means understanding that people do business with people and that it is personal.
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