August 2012
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Day August 27, 2012

What you think about your customers and how you serve them will define and drive what you receive from them

Following on from my previous post (You cannot improve one thing by 1000% but you can improve 1000 little things by 1%), I’d like to share with you another quote: A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an…

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