Firstly: if you don’t know about the Ryder Cup it is a biannual golf match played between the professional golfers of Europe and those of the USA. As with many international sporting events it is used by many commentators as a barometer of what is good or bad about the state of the particular sport,…
Over the last couple of months I have been running a series of workshops on emotional intelligence and from them I am now running a further series of six workshops going deeper into different aspects of EI. One of the interesting learnings for me has been the realisation that EI is one of those things…
Do you remember that friendly, caring, loving parental advice you received about working hard and doing a good job? I would think most of us have had that talk at some point in our childhood. (If you didn’t then hopefully it was because you had super smart parents who realised that it might not be…
You know the feeling; you’ve got so much you need to get done that you don’t know where to start. So you create a to-do list. When you get to write the last item you’re already feeling better. Just the act of writing things down has given you a sense that you have done something…
There are a number of old adages that relate to learning from our mistakes. Don’t make the same mistake twice Fool me once: your fault, fool me twice: my fault James Dyson said: Enjoy your failures because you never learn from your success So why is it so hard to learn from our mistakes and…
With apologies to all of you who have no interest in football: did Wayne Rooney justify his £300,000 per week pay check with one kick of the ball? If you didn’t see it you can by clicking here. Why is this relevant in a blog about personal effectiveness for small business owners? Because it gets…
I came across this article “15 Statistics That Should Change The Business World – But Haven’t” which identified 15 pieces of research that show how important customer service is in retaining and developing business – much more so than the quality and price of the product or service being sold. This led me to think…
As a convert to the idea of emotional intelligence; based on the realisation that I messed up a good few things because I didn’t get it, I now find that I have to exercise it the most when I meet people who are resistant to the concept. Unfortunately this mostly seems to be with the…
As the owner of a business you must have some entrepreneurial spirit. But as your business grows and you employ people to drive your business forward it is important to understand that some of the traits that helped you to drive your new business forward are not necessarily the traits that will help you manage…
On Thursday I was hosting a seminar session at a local business expo. I generally enjoy doing this and I had been lucky enough to have been offered the opportunity by a good friend of mine. As I drove for the hour that it took me to get to the venue I went over the…
