Is there currently a SaaS offering that is an alternative to Netsuite? Yes! The answer is WinWeb. WinWeb gives you transformational enterprise level cloud computing for your growing business. One unified business management suite, combining traditional back-office, social media, web services, customer care, online & offline multi-channel sales and fulfilment activities. WinWeb CLOUD supports you…
Recently, I was trawling through my Evernote store of articles when I came across a Social Media Examiner article from a few months ago called: Blogging a Top Focus for Marketers and Other Trends Shown in New Research. Before I go on, I must say that I use Evernote to ‘clip’ and store articles that,…
Have you considered making a special offer or discounting your prices to try and drive extra sales? If you have, or are considering doing so in the future, let me ask you to pause for a second and consider something….. Imagine you are researching, browsing or shopping for something new. Also, let’s say you are…
Research released earlier this year by Sabio and the Customer Contact Association that showed that anywhere between 25% and 40% of the calls made to UK contact centers are unnecessary or avoidable. The research highlighted that the most common causes of calls to businesses were to do with: Customers chasing information about deliveries, how to…
The Internet has changed the way we do business, some say that over 80% of business today is in one way or another conducted via the Internet. It obviously follows that business needs fast and reliable internet connections to conduct more business faster, domestically and internationally. Among our clients we hear more and more complaints…
There have been reports recently that Facebook’s popularity is waning in the UK, with one report suggesting that “a 9 per cent drop in Facebook usage since April 2012” because users are: “fed up with social marketing promotions” and “nervous their personal info would be handed over to third parties” The report goes on to…
Whilst small businesses may not have the manpower or resources to provide everything offered by larger competitors; they continue to flourish. We may not have the resources to attract the same number of clients or even to offer the same product or service; and have to work far harder for our share of the action…
One of the keys to the success of any small business is how good it is at generating loyalty and repeat purchases from its existing customers ie. it’s customer loyalty or its customer retention. In recent months, I have been conducting a series of interviews with authors and business leaders that are doing great things…
You know the feeling of being speechless because something is so stupid and idiotic? That was me this morning in our local ‘Royal Mail’ office! I went in to post two letters and decided to have them go by express! ‘You can’t do that here, you’ll have to go to a Post Office. We can…
As readers of this blog may know that I am a fan of Seth Godin’s work. In a recent post on his blog he wrote a short, yet insightful, post about the purpose of customer service. His thesis is that ‘The only purpose of customer service is to change feelings’ and the best way to…
