Category Relationships

Entries 41 Total

Why I’d Choose a Woman Business Partner Every Time?

May 18, ’13 4:37 PM

Ouch! I think that hissing is the sound of knives flying through the air aimed at my back. This is where I may upset most business women and most business men. I’ll be accused of stereotyping and other words I find difficult to spell. I’m old but not wise – who knew? However, I just…

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It’s those banks again!

Feb 6, ’13 7:01 PM

Recently I was looking to open a business bank account for a new venture I’m looking to start- so I thought I would do the rounds with the banks to see what was on offer. I’m not going to name names here, but I was actually quite shocked at what I found. I went in…

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We’ve all got to do more to retain great people

Jan 16, ’13 5:49 PM

We’ve all heard it before. Try and keep the best people, and surround yourself with people better than you. This is the secret of success, and apparently people like Branson are masters at it. However, many people have reported that small businesses suffer from ‘resource poverty’ when it comes to people management and business owners…

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If you want to stand out in front of your customers then you need to close the loop

Oct 8, ’12 3:10 PM

Following on from my last post: What you think about your customers and how you serve them will define and drive what you receive from them, here’s another quote that I like to and from a topical source, given the upcoming US presidential elections. You may not know this but Ross Perot, a former US…

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Are you jumping steps in the relationship cycle?

Sep 18, ’12 5:40 PM

Recently I read a read an article from Forrester called: “B2B Marketers Have A Blind Spot: The Buyer Journey”. It was the first paragraph and diagram (below) that caught my eye: “Last month, I was immersed in face-to-face dialogue with senior B2B marketing leaders from well-known companies who were attending Forrester Forums and FLB events,…

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What you think about your customers and how you serve them will define and drive what you receive from them

Aug 27, ’12 11:17 AM

Following on from my previous post (You cannot improve one thing by 1000% but you can improve 1000 little things by 1%), I’d like to share with you another quote: A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an…

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Building better relations with your customers starts at the end

Nov 18, ’11 12:11 PM

Today, I want to tell you a personal story of doing new things, taking risks, being innovative and being willing to fail in the quest to create something of value for my business, the people that I know, the small business community and my customers. View the story “RARE Forum, The Drill Hall, London 3rd…

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Smile more to improve your customer service and grow your business

Oct 14, ’11 9:03 AM

Are you like me and sometimes wake up in the morning with a song in your head that you just can’t quite shake? Well, the other day I woke up and had the song ‘People should smile more‘ by Newton Faulkner. Singing along to that song for most of the day got me to thinking…

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Say “Thank You” – It’s Good For Business!

Apr 22, ’11 12:01 AM

Your business may get referrals from other customers or friends, this after all is the best way to grow a business, by “Word of Mouth”! No matter how this happens – online or off-line – it is something to be grateful and thankful for – right? Question, when was the last time you called that…

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Building The Right Relationships

Oct 13, ’10 7:46 AM

Business is about relationships; every aspect of your business is reliant on building, nurturing and maintaining relationships. Building relationships doesn’t start and finish with customer relationships; in fact great customer relationships are difficult to maintain if the other relationships within your business aren’t satisfactory. It is your customer service and relationships that will set your…

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