Category Relationships

Entries 7 Total

Breaking the marketing inertia that may exist in your business

Apr 20, ’13 12:36 PM

Recently, a new study on SME marketing conducted by the Centre for Economics and Business Research (CEBR) – reported here – was released. In the study, they found that the average SME is only achieving 39 per cent of its planned marketing activity. According to the study, whilst 77 per cent of SMEs recognise that…

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Together We’ll Level The Playing Field

Dec 14, ’12 7:16 PM

Proud to be Micro Some of you know that I’m the co-founder of the Enterprise Rockers movement – a massive free-to-join-in, global, self help community to make life better and fairer for micro (0-9 employees) enterprise owners. We launched in January so we’re coming up to our first anniversary. The Enterprise Rockers movement is unlike…

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To take on a senior employee in your own biz – or not.

May 7, ’12 7:55 PM

There is a better way of building your business than taking on a senior employee. Unfortunately, this better way is risky and certainly is not possible for all types of micro-business. My preferred options/alternatives to taking on a senior employee are: Option 1. using independent contractors/freelancers/other micro-businesses Option 2. taking on partners or if you’re…

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Who can you trust to help you and your biz?

Apr 27, ’12 12:20 PM

Who can you trust to help you to survive and thrive? There is a better way of getting help than from Government and Big Company funded start up and micro business support programmes. That’s not to say we don’t want their help and a lot of these free offers of help are good and needed.…

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Building better relations with your customers starts at the end

Nov 18, ’11 12:11 PM

Today, I want to tell you a personal story of doing new things, taking risks, being innovative and being willing to fail in the quest to create something of value for my business, the people that I know, the small business community and my customers. View the story “RARE Forum, The Drill Hall, London 3rd…

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How Building Better Relationships with Your People and Your Customers Can Deliver Sustainable Growth

Oct 26, ’11 3:29 PM

I was thinking about what to write today and I couldn’t get my mind off something that I had written earlier in the year as a manifesto across at Changethis.com. This is quite a long post and is mostly the same as the manifesto but it’s message is simple and bears repeating, I believe. However,…

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You shouldn’t need an excuse to deliver great service

Oct 5, ’11 6:00 AM

You shouldn’t need an excuse to deliver great service or to recognize great service but here’s one anyway. Your excuse: This week is National Customer Service Week. What does this mean? Well, according to the Institute of Customer Service it is: “a week long opportunity to raise awareness of customer service and the vital role…

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