Do you remember those small handwritten sticky notes that people used for phone messages? Communications has come a long way since then, but are we really any better at getting the message to the right person at the right time? Sticky notes have been replaced by email or text messages. Face-to-face meetings are often replaced…
On Thursday I was hosting a seminar session at a local business expo. I generally enjoy doing this and I had been lucky enough to have been offered the opportunity by a good friend of mine. As I drove for the hour that it took me to get to the venue I went over the…
In the last 5-10 years, the way in which businesses have communicated with their audience has dramatically changed. No-one could have predicted the new technological advances that have made some of this communication possible. We now send messages to companies in real-time, from wherever we are in the world, and expect an immediate response too.…
The development of the internet and its subsequent widespread use has provided us with an incredible leap in technological progress that, so far, remains unparalleled in recent history. Especially communications technology benefited immensely from the World Wide Web, improving not only the speed of communication but also minimising its cost, which in the world of…
It should go without saying that employee morale is a crucial consideration in any business. Stress, fatigue and depression are the enemies of productivity, and if you can avoid these issues then success is far more likely to follow. Sadly, not everyone concentrates on their staff’s happiness as much as they should. There are all…
According to a study reported by the Daily Mail, it seems like our increasingly digital world is causing us to collectively retreat into our shell in terms of social interactions. Forty per cent of the people surveyed felt as if small talk about things like the weather was simply pointless and awkward. One third of…
Do you ever find it difficult to get the message across when dealing with staff or team members online? In our increasingly virtual world it has become easier than ever to communicate in real-time, but in some ways it is more difficult than ever to communicate effectively. This interesting blog by Keith Ferrazzi on the…
The factors that contribute to the ultimate success of a business are well known to most entrepreneurs and Business Advisors. However Psychology introduces the importance of the need to balance the the unwritten needs of employees with the needs of the company. As psychologists we explore the complexities of what happens when perceived reality of…
Top 5 Tips posts from the SME Blog are always full of hints and tips for small, home & micro business owners. 1. Your business needs a policy that applies to the archival of incoming communication. Don’t assume that your employees will automatically keep their email or post for a set amount of time unless…
Following on from my last post: What you think about your customers and how you serve them will define and drive what you receive from them, here’s another quote that I like to and from a topical source, given the upcoming US presidential elections. You may not know this but Ross Perot, a former US…
