Tag customer experience


Building Trust With Your Customer

Feb 11, ’12 3:25 PM

Recently, I read 12 Most Simple Ideas To Build Trust With Me As Your Customer, a post by Andy Hanselman on 12most.com. To read this article in its entirety, do visit 12 Most. It did remind me of something else that I have been thinking about lately: Skepticism is rife and trust is not easily…

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Sometimes great customer service only needs to be easy and familiar

Jan 22, ’12 4:41 PM

We’ve all seen the news lately and heard of lots of large and small businesses closing down. No doubt, you’ve also seen the impact on your high street with both large and smaller, independent retailers shutting up shop. However, it’s important to realise that despite uncertainty in the economic environment, high levels of competition and…

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Building better relations with your customers starts at the end

Nov 18, ’11 12:11 PM

Today, I want to tell you a personal story of doing new things, taking risks, being innovative and being willing to fail in the quest to create something of value for my business, the people that I know, the small business community and my customers. View the story “RARE Forum, The Drill Hall, London 3rd…

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