Tag maya angelou


Customer service is about changing feelings and creating good memories

Dec 5, ’12 6:34 PM

As readers of this blog may know that I am a fan of Seth Godin’s work. In a recent post on his blog he wrote a short, yet insightful, post about the purpose of customer service. His thesis is that ‘The only purpose of customer service is to change feelings’ and the best way to…

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