Tag retaining customers


Before doing anything new, be guided by your customers

Jul 15, ’13 4:43 PM

Take a look at the following article: Small Businesses Favor Tactics that Balance Customer Attraction, Retention. Have you taken a look? What is it suggesting? Are you doing all of the activities listed, some of them or only a few? How do you feel? Frustrated with another article telling you what you should be doing?…

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Infographic: Inconvenience

Jul 4, ’13 2:46 PM
Infographic: Inconvenience

Now more than ever, consumers expect to be able to get what they want and they don’t want to have to wait for it. This has even extended to include customer service. If you have ever tried to contact a huge organisation such as Facebook you will know that it is impossible to actually speak…

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How to make customers fall in love with your business

Apr 24, ’13 2:09 PM
How to make customers fall in love with your business

Happy customers are usually the greatest evangelists for your brand. They will quite happily spread the word about how much they love your business and tell everyone exactly why they like it so much, whether it be via social media or speaking to their friends in person. The difficult part is making your customers want…

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The African way of doing business

Mar 26, ’13 11:28 AM

As a general rule, I detest the over simplification of a continent with over a hundred nations, thousands of ethnic groups, and millions of cultures into a single guild with uniform precepts and perceptions as to how things operate. Yes, there are challenges faced by many states in Africa but they are better itemized as…

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Top 5 Tips for Small Business CRM (Customer Relationship Management)

Feb 20, ’12 5:17 PM

The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. 1. Talk to everyone who comes in contact with your business. If they purchase from you, find out why. If they don’t want to purchase from you, you should definitely find out why! 2. Try…

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Top 5 Tips for Dealing with Troublesome Customers

Oct 17, ’11 7:00 AM

The weekly top 5 tips post is always full of helpful hints and advice for small, home and micro business owners. 1. The most important rule to abide by when dealing with awkward customers (and also potentially the hardest one to stick to) is to remain patient. Becoming impatient with customers is very unprofessional (even…

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The Importance of Customer Service and Contact

Jan 12, ’11 11:30 AM

Small businesses often complain that they cannot really compete with larger firms. Economy of scale is usually cited as the main reason for this. Large firms are able to purchase raw materials and stock on a scale that a small business could never afford. However, small business owners often overlook some of the benefits that…

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