Tag winning customers


Before doing anything new, be guided by your customers

Jul 15, ’13 4:43 PM

Take a look at the following article: Small Businesses Favor Tactics that Balance Customer Attraction, Retention. Have you taken a look? What is it suggesting? Are you doing all of the activities listed, some of them or only a few? How do you feel? Frustrated with another article telling you what you should be doing?…

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Competitive strategies for small business

Feb 15, ’12 10:29 AM

The danger of trying to undercut competitors. How can we add value in different areas? This was a question posed on Twitter last week and my immediate response was: “Don’t compromise & undercut competitors, offer something special/better in areas such as customer service, added extras…” My thinking behind this reply was that all too often…

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